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Home→Technical→dell AIO 810 (scanner won’t work: device is not available)

dell AIO 810 (scanner won’t work: device is not available)

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I connected a new Dell 810 multi function printer connected to a customers new Dell XP system, and it would print, and copy, but scanning wouldn’t work (the software would give the error: device is not available

The software would give an error, and no amount of uninstalling and reinstalling software and drivers would make it work (even with the latest software from the dell website).

The best Dell support could muster was to use MS paint to scan via the twain interface.

After some prior work in trying to make an Epson 3490, I suspect there is a problem with the PC running on an Athlon 64 X2 processor (but cannot confirm it)… I’d really like to know if its the processor, the motherboard, or something else…

Comments

dell AIO 810 (scanner won’t work: device is not available) — 2 Comments

  1. My said Scan was not successful
    try solution
    -Make sure the All in One is powered on
    -disconnect and reconnect the USB cable
    -Disconnect and reconnect the All in One’s power cable
    -restart the computer

    And I already did all of those and nothing still saying the same BS, What I should do there is any way to make the scanner work again? please help.

  2. I tried everything I could think of, but could not fix the problem.

    I believe you either get a different scanner, or connect it to a different computer (intel, not amd)

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