Microsoft Outlook: The address list cannot be displayed
After transferring outlook to a new PC (and transferring emails / contact list), a customer got a strange error when composing a new email:
She would click on the “To:” button, but instead of getting a popup contact list, she would get the error message: The address list could not be displayed. The Contacts folder associated with this address list could not be opened…
But by clicking “OK”, she would be able to select a “second” contact list from a drop-down menu in the “select names” window… Its somewhat confusing , as both contact lists are called “Contacts”… But the second one does work…
I find Microsoft have a solution to this “contact list” corruption… remove and recreate the contact list.
Ah, Microsoft… as subtle as a sledgehammer.
I found a better solution:
- From the main outlook window: tools -> address book
- From the Address book window: tools -> options
- Select the “other” contact list in the first 2 drop down lists, and change the order of Contacts in the “check names” list.
- OK out of the window, restart outlook, and now the customer doesn’t get prompted about non-existent address list.
I tried your “Address Book Fix” to move the empty address book down but it did not work …any other ideas ?
Thanks
Hi Richard.
Sorry, I’ve go no other ideas.
Outlook is a strange beast, and seems to cause problems at every turn.
I usually get people to use outlook express (if appropriate).
Hey Richard, this is important question but i have no any fix answer for it because i know only that when you go on address book then their is a capacity to add many persons in your address list.But this list is not show on the outlook main page.
Nice & creative blog.
It worked for me. Thanks!
You are a very smart guy.
Thank you for this, It worked.
Good job.