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Home→Published 2007 → January 1 2 >>

Monthly Archives: January 2007

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fujitsu mpg3204ah firmware failure

Computer Aid Posted on 31 January, 2007 by Luigi Martin31 January, 2007

This computer was failing to start properly… OS not found, press any key to continue, or something like that.

When I go to take a look at the PC, it seems to boot correctly, but part-way through booting XP, it displays the BSOD. After a restart, it just shows a disk read error… this is not good 🙁

An internet search reveals that these types of drives (fujitsu mpg and mpf series) have a bad reputation for failure of their firmware (ie electronics failure). eg, take a look at: http://forums.storagereview.net/index.php?act=ST&f=4&t=5592

Anyway, it seems like the failure is intermittent at first, but rapidly deteriorates.

So I try to image the drive, but I only image 10GB of the 20GB drive.

After that, the bios can no longer detect the drive (even an hour in the freezer didn’t help).

I call the customer, and she says that she can recover most of her data as she has paper copies, and copies of emails on another PC. So I don’t take the recovery any further (but it would have been interesting to see how much could be recovered… I suspect it would have been quite good, as she was only using about 3 or 4 Gb, so most of her data would have been in the first half of the drive).

Anyway, I replace the drive, install a new DVDRW, reinstall XP and office, then show her how to backup to DVD (so future data loss is minimised).

Posted in Technical | Tagged firmware failure, mpg3204ah

Strange beeps and squawks from a hp ze4300 laptop

Computer Aid Posted on 29 January, 2007 by Luigi Martin29 January, 2007

Customer calls, saying her laptop is very slow to start… up to 30 minutes (I removed a virus infection many months ago, and it worked well, but only had 256MB RAM).

Once on site, I start the laptop, and it takes 5 minutes to start, and once norton is fully running, it doesn’t seem too slow. I suggest getting more RAM. She agrees, so I return a week later to install the RAM.

Now the laptop is VERY slow (even after the extra RAM is installed)… the HDD makes strange clicks, and the occasional beep and squawk!… it sometimes sounds like a grinding noise.

OK, I take it back to the office for some careful analysis.

I check the SMART settings, and most look normal, except the drive has had a few bad sectors reallocated, and another setting that indicated the disk might have lost some alignment (possible due to being dropped while running)… I also note that it gets very hot (almost too hot to touch). It idles at 43c, but during a disk defrag, it gets to 55c… This is starting to sound familiar.

While making a backup image of the drive, I try starting the laptop with a linux diagnostic CD, but it refuses to boot from the CD. I try changing the boot order in the BIOS, but no luck. I try all sorts of things, and the internet is no help. When the disk image is complete, I re-insert the failing HDD… and I can’t believe it: The CD now boots… Can you believe that HP would design a PC that cannot boot from a CD unless a HDD is installed? Very strange (and frustrating!)

I also note that the HDD is placed above ram socket… That doesn’t help with the temperature.

Customer agrees to getting a new HDD. I purchase a new one, install it, and copy the old image to the new drive… and it all works quite well. Customer is happy to have a much faster PC, and promises to backup important data in the future.

Posted in Technical | Tagged disk failure, ze4300

ethernet doesn’t work.

Computer Aid Posted on 27 January, 2007 by Luigi Martin27 January, 2007

Customer calls saying his ADSL internet connection has suddenly stopped working.

One minute he is surfing the net, the next minute he just gets page not found.

I take a look. The first thing I notice, is the little icon in the task bar, saying that the network cable is unplugged.

I check the cable, and its plugged in correctly. The ethernet socket is built in to the motherboard, and has 2 small LEDs, but they are not lit up.

The second thing I notice, is that he has 128 Mb of RAM… making the computer horribly slow. He has DDR 266 (which I don’t carry around with me), so I cannot install more RAM to speed things up.

OK… change the ethernet cable: problem is still there.

reset the modem… problem still there.

plugin another ethernet card (by coincidence its by the same manufacturer)… the new cards is detected by XP, but it still thinks no cable is connected.

I’d like to try the the USB connection on the modem, but customer cannot find the modem CD (with the USB driver for windows)

Looks like all I can do is declare a faulty modem.

Customer agrees, and gets himself a new modem the next day.

He then rings up… not happy, as he is getting exactly the same problem with a new dlink modem…

I return and take a look… yep, same problem (even with the ethernet cable supplied with the modem).

Now I can try the USB port, and that works perfectly.

Without spending a lot more time, I can just suspect a faulty network card (maybe even my own card is faulty), or a windows problem (I’ve not seen XP) suddenly stop accepting an ethernet card.

Customer also admits that for many months, the internet would suddenly drop out, and a restart of the modem usually fixed it.

Well, this will probably remain a mystery (he had an antivirus… norton I think… but if I overlooked the security, then an infection is a possible cause).

Posted in Technical | Tagged adsl modem, ethernet fault

XP wireless will not allow WPA

Computer Aid Posted on 25 January, 2007 by Luigi Martin25 January, 2007

Customer calls and tells me he can no longer access the internet.

Now this is about 1 or 2 weeks after I removed a spyware infection.

All I did was remove antivir, and install avg free and avg anti-spyware (and remove the infection of course).

When I get there, the wireless icon shows the no wireless network within range message.

Looking at the config more closely, I see that under encryption, I can only select none, or WEP encryption. Where did the WPA encryption go?

I had setup the netgear WG111v2 adapter, a few months ago, so that it uses windows XP and WPA–PSK TKIP encryption… so whats going on?

After a few reboots, and looking at the device manager (without any progress), I try using the netgear utility… and it works… it allows me to connect to the wireless network…

Given that I don’t want to waste any more time, I tell the customer what has happened, and I cannot explain why the windows wireless doesn’t work properly, but to keep an eye on how the PC performs.

He says the PC has caused him lots of problems, and if it breaks down again, he will just toss it, and get a laptop instead.

With the cost of hardware nowadays, I’m afraid I’ll be seeing this happening a lot more often.

Posted in Technical | Tagged XP WPA failure

Beware! don’t buy quick pasta maker from ozauctionbroker !!!

Computer Aid Posted on 24 January, 2007 by Luigi Martin24 January, 2007

warning: This has nothing to do with computers:

I recently (November 2006) purchased a “quick paster maker” from a large ebay seller:

http://stores.ebay.com.au/OzAuctionBroker

After a lot of difficulties in trying to use their online payment system, I eventually sent them a message, asking how to pay…  (I send them a total of 4 messages over the next 2 weeks, with no reply.

After 2 weeks, they reply by raising an ebay unpaid item dispute against me…

After that, they decide to read my emails, and they tell me how to pay for the quick paster maker… at last!

I pay; they ship the 2 plastic cylinders (which I receive in December 2006), and I’m finally cooking pasta.

Keep in mind that the instructions say to put boiling water into these cylinders… So, after less that 10 “uses”, I pour boiling water into one of the cylinders, I hear a “crack” sound, and I see a large crack develop from top to bottom 🙁

Ok, I try the smaller cylinder, and it works as usual.

Once finished making (and eating) the pasta, I fill the small cylinder with tap water, planning to wash it tomorrow…

The next day, I see the small cylinder also has a large crack from top to bottom… Grrr.

I contact the ebay seller (OzAuctionBroker), explaining what happened, and all I get is: “Sorry, this item do not carry warranty. It can only be replace if the item faulty out of box.”

Well, in future, I’ll be staying away from “quick pasta makers”, and I’ll also think long and hard before buying anything from this seller (I seriously question the quality of their products, and service).

Posted in Rant | Tagged ozauctionbroker

blocking blog comment spam (blam?) using akismet and bad behaviour

Computer Aid Posted on 22 January, 2007 by Luigi Martin22 January, 2007

Some of you might have noticed that this blog doesn’t have many comments, and none of them are spam.

This is not by accident. But I don’t manually remove spam.

I started by activating the akismet anti-spam plugin that came with my copy of wordpress. It was great for a few months, but since it occasionally marked legitimate comments as spam, I needed to manually check the akismet logs for the rare legit comment.

It recently got to the point where akismet was blocking 100 spam comments per day! A bit much for me to check manually.

I then started looking at manually excluding bad IP addresses via the .htaccess file, but it was too much work to maintain.

I recently found a post in a forum somewhere (I lost the link), where someone said using akismet together with “bad behaviour” worked wonders.

So after some reading/research, I installed bad behaviour.

I must say: bad behaviour, in combination with akismet is just fantastic!

Anybody who is sick of checking through a huge aksimet spam log, will find this combination of wordpress plugins will work very well.

Bad behaviour also has a whitelist, just in case it blocks legitimate comments. But since it blocks comments based on the form of the HTTP requests, someone would have to go out of their way to post a comment, and make it appear to originate from a comment robot.

In the month since installing bad behaviour, I’m finding that akismet is blocking less than 10 spam comments per day, and bad behaviour started off blocking about 800 comments per day, but its now down to just under 700… With a bit of luck, the spammers might start leaving my blog alone…

Posted in Hints, Technical | Tagged akismet, bad behaviour

Badly installed Norton Internet Security and GoBack (very slow PC)

Computer Aid Posted on 19 January, 2007 by Luigi Martin19 January, 2007

A customer calls saying since renewing NIS, her PC is running unbearably slow.

Looking at the PC, I notice a few strange things:

  • NIS is installed (but causing PC to run very slow)
  • An older version of NAV is also running
  • It looks like the older NAV is part of Norton Systemworks
  • During a reboot, it also looks like Norton GoBack is also running…

The user says that she just wanted NIS, but since she didn’t understand most “prompts”, she just said OK to all of them (that explains GoBack).

The first thing I try is uninstalling NAV and NIS in the official way (add-remove programs)… but it fails (after 20 minutes of waiting)… OK, time to get ruthless.

I disable all symantec tasks in the startup folder, registry, and services

I then reboot and I’m pleased to see the PC is now much faster.

I try to remove GoBack, but it also fails. So I lookup how to manually remove it (from the net)… It involves a few reboots, but I manage to disable it completely.

As an aside: why would I want to disable GoBack? Under some circumstances, it can cause a HUGE slowdown in your system performance. All it takes is something (that GoBack doesn’t recognise) to write to the disk quite intensely (eg a disk defrag program not recognised by goback).

I once had a problem with a huge slowdown a few weeks after installing GoBack… I didn’t know why… its just so easy to forget about GoBack once it is installed. Once I figured out what was going on, I removed GoBack and vowed never to use it again. If you like the idea of GoBack, then do a daily backup to a second physical disk instead… it works much better.

Anyway, I now manually remove NIS, Systemworks, and any other Symantec application. Everything seems to work well, but I’ve run out of time (customer doesn’t want to spend more than 2 hours worth).

Since she seems to have lost the NIS install file that she downloaded from the internet, I tell her she should download the file again, then try installing it again (and if she has any problems, to give me a call). This way I won’t spend up to 1 hour waiting for a download to complete, and another 30 Minutes installing and configuring NIS.

Posted in Technical | Tagged goback, slow pc

avoid wireless keyboards on old win9X systems

Computer Aid Posted on 16 January, 2007 by Luigi Martin16 January, 2007

A customer needed some data recovered from an old computer… They said it gets part way through the bootup, and then it won’t go any further.

 It sounds simple enough.

However, the computer is very old. It uses an old 5-pin AT socket for the keyboard (most PCs now use either USB or a 6-pin PS2 socket).

I’m told the original keyboard died a long time ago, and was replaced with a wireless keyboard (and mouse) plugged into a USB socket (usb is available via a usb ISA card). This PC has seen many upgrades!

Anyway, PC boots (windows 98 ), then generates a norton error while in dos mode… since its in dos mode, keyboard and mouse don’t respond… so no way to continue into windows.

I don’t carry the older AT keyboard with me (its so rare to find these old PCs anyway). So all I can do is take the PC away (I have the older AT keyboards at the office)… I then manage to boot the PC, and it all seems to operate normally.

So I take out the HDD, and plug it into my office PC, extract all the data to my main drive. I clean up the data (remove temporary internet files, temp files, etc, then burn the remaining data onto 2 CDs

Once back at the customer, I take about 10 minutes to extract the data they want, tweak the application that needs the data to function properly, and I’m on my way again.

Posted in Technical | Tagged win9x, wireless keyboard, wireless mouse

cable select fault with pioneer CD DVD drives

Computer Aid Posted on 13 January, 2007 by Luigi Martin13 January, 2007

Having dealt with a few dual-optical drive systems recently, I’ve noticed that pioneer drives have a common (and I believe major) fault: the cable select jumper does not work.

My usual way of configuring “other peoples” systems is to purely use the CS option.

The reason is that if/when my customer decides to get another drive, then I can easily tell them (over the phone) to put the jumper into the CS position, then attach the drive wherever they can make it fit… I don’t need to explain about master, slave, or why use one instead of the other. EG: if a drive is plugged into the end of the cable, it becomes the master, and there is no chance of it conflicting with another drive.

At worst, the drive letters will get mucked up (easily fixed by swapping the cable plugs (or drives) around.

At best, it will just plugin and go.

Now this is no longer the case with Pioneer drives, and it makes installing drives a lot more complicated for the ordinary computer user.

Posted in Technical | Tagged DVDRW, pioneer flaw

HOT WD1600

Computer Aid Posted on 10 January, 2007 by Luigi Martin10 January, 2007

I got a call, asking to help with an uncooperative PC.

Symptom: blank start bar / task bar, Ctrl-alt-del works, but cannot run explorer.

Once there I find I can’t do much with the system… I try bartPE, but it gives a message something like: this system was in the process of installing XP. do you want to complete the installation, abort the installation, or restart.

Aborting the installation allows me to start BartPE. But now that I find the hubby had tried (unsuccessfully) to reinstall windows, then a recovery might not work well. Otherwise the drive data seems intact.

This is another back to the office job.

Back at the office, the XP install cd won’t boot. Fixed this by changing the bios boot order (I don’t understand why anyone would want to boot the HDD before the CDROM or floppy… it doesn’t make sense)

I start a repair install, and after 10 minutes, the PC suddenly resets, and then restarts the xp install.

After another 10 minutes, another restart… after 6 such resets (and no progress with XP), I stop the PC and take a look inside.

Everything looks normal… the SATA drive (WD1600) is powered by the standard molex power connector, rather than by the SATA power connector. And the drive is unusually warm.. almost too hot to touch.

I take the drive out, so I can do a backup to another PC. Then I reconnect it to the customer PC. Except I use the SATA power, and I place it outside the PC case, on some cardboard, and with a fan blowing on it.

This time the windows repair install completes correctly.

I do my usual tuning (except for a defrag and a virus / spyware scan).

I then put the drive into its normal slot in the PC, and do a defrag (overnight). The next morning, there is no response from the PC… just a blank screen.

Reset, and try again… this time it makes it through the defrag.

I check the SMART temperature settings using SIW . Its at about 43c.

Once I start a virus scan, the SMART temp goes up to 51c.

Some research shows that you can’t rely on the accuracy of the SMART sensor, but generally any temperature around 50c is not good for the drive.

While the virus scan is running, I open up the PC and gently touch a corner of the HDD. I can’t keep my finger on the HDD: its too hot…

When I return the PC, I tell the customer what I have found, and strongly urge him to look at a getting at least a cooling fan for the HDD (or a new HDD).

Posted in Technical | Tagged hot, wd1600

Explaining HTML Color Codes, Simply

Computer Aid Posted on 7 January, 2007 by Luigi Martin7 January, 2007

I recently received one of my regular SEO newsletters. The topic this time was: understanding HTML color codes. But it skipped so many areas, that I’m sure many readers would have been lost.

So I’ve decided to try explaining this topic as simply as possible.

I’ll split this tutorial into 3 parts:

  1. understanding decimal color codes
  2. understanding hexadecimal
  3. using hexadecimal in color codes

PART 1:

Its probably useful to start with monochrome TV / computer screens: The screen is made up of lots of dots, in a grid pattern, so that you get hundreds of dots horizontally and vertically. Computer guys call them pixels, but for the non-technical people, I’ll call them dots.

Now, you can choose the brightness of each dot: no brightness = black, full brightness = white, a level in-between = a level of grey.

To make things easy, we can use numbers to indicate how bright to make the dot. 0 = black, 255 = white, 128 = mid-grey, etc.

We could use a number range of 0 – 99, or 1 – 100, but 0 – 255 has a special meaning to computers, so we need to use 0 – 255.

So how does color work?

Well, imagine that instead of a dot, you actually have 3 mini-dots. The 3 mini-dots are colored: Red, Green, Blue (RGB).

Why use these particular colors?

Its like an optical illusion. When these 3 mini-dots are close enough together, and at full brightness, the human eye is fooled into thinking it sees white. Now, by changing the brightness of the 3 mini-dots, you can get virtually every color you need.

So, to represent colors using numbers, we need to use 3 numbers for each dot (ie a number for each mini-dot). The order is important: the first number is for red, the second is green, the third is blue.

So, to represent black, we use: 0,0,0 (ie all mini-dots have no brightness).

255,255,255 = white (each mini dot is at full brightness, and your eye is tricked into seeing white)

128,128,128 = mid grey

255,0,0 = solid red (the red mini-dot is at full brightness, but green and blue have no brightness)

similarly:

0,255,0 = solid green

0,0,255 = solid blue

Other simple colors: 128,0,0 = dull red, 64,0,0 = very dark red (almost black)…

Now, mixing colors gets interesting:

255,255,0 = yellow, 0,255,255 = cyan (light blue), 255,0,255 = Magenta (light purple), 255,128,0 = Orange, 128,128,0 = brown, 128,0,128 = purple, 255,200,255 = pink

Most paint programs (even microsoft paint) will let you experiment with these color triplets. Go have some fun with colors

PART 2:

This is probably the most difficult computer concept to explain. Think back to your very early days at primary school. The teacher would have told you that there are only ten symbols for writing numbers: 0123456789. So while counting, you can only get as far as 9, then you run out of symbols.

But a very bright person, discovered a great way to count beyond this: the tens “column” (as well as the hundreds, thousands, etc columns). So the number in the tens column represents “groups of ten”. Thus the number 423 means: 4 groups of hundred, plus 2 groups of ten, plus 3.

Computers represent numbers very differently to us. They use a system called binary… but we will use hexadecimal, because it is very simple and quick to translate between binary and hex.

Now, we can interact with computers (using numbers) in 2 ways:

  • We use decimal, and the computer converts decimal numbers into binary (easy for us, but can slow down the computer)
  • We use hex, and the computer converts to binary (difficult for us, but the computer converts hex to binary MUCH faster then decimal to binary)

So what is hex? Well, instead of having only ten symbols to represent numbers, we use sixteen symbols: 0123456789ABCDEF.

Now, we can count from 0 to “F”, and after that we start using the “tens” column (technically, it should probably be called a sixteens column). Thus after F, we have 10, and if we keep counting, we get: 11, 12, 13, … 19, 1A, 1B, 1C, 1D, 1E, 1F, 20, … 29, 2A, … 2F, 30, …3F, etc.

One question that often comes up is, what happens after 9F? Why A0 of course, followed by: A1, A2, … A9, AA, AB, … AF, B0, B1, … BF, C0, etc. all the way up to FF.

After that, you can go to 100, 101, 102, … 10F, 110, 111, etc.

To get over the initial learning curve, many people use translation tables (or calculators), so that when they see F, they can figure out it actually means fifteen.

So that we don’t get confused between decimal and hex, hex numbers usually have a # symbol in front, so #10 is actually 16 Decimal., and #FF is actually 255.

PART 3:

Now we can combine part 1 and part 2. Colors can be represented using hex values from #00 – #FF (ie 0 – 255).

To represent black, we have: #000000 (ie 00, 00, 00 : we put a zero in the tens column to keep the overall length the same)

#FFFFFF = white (255,255,255)

#808080 = mid grey (#80 = 128 )

#00FF00 = solid green

So thats it. Its a long explanation, but just about anyone should be able to read it and understand it, and you will be on your way to creating colorful web pages.

Posted in Technical, Tutorial | Tagged color codes, colour codes, HTML color, HTML colour

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