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Home→Published 2009 → July

Monthly Archives: July 2009

Problems at domaincentral.com.au

Computer Aid Posted on 31 July, 2009 by Luigi Martin31 July, 2009

As some of you have noticed (particularly customers trying to email me), computer-aid.com.au has been totally disabled for about one day.

Nobody hacked my site, and there was nothing wrong with my hosting company (netfirms.com).

It turns out my domain registrar (domaincentral.com.au) had decided to suspend computer-aid.com.au … apparently because it hadn’t been renewed.

Well, I check through my past emails, and I see they sent me a domain renewal notice on the 30th of April, 2009.

Mandy dutifully paid it the next day (1st May 2009)… about 3 months before it was actually due to be renewed.

We thought: ah, good, we now won’t need to worry about it expiring for a long time.

As soon as we noticed a problem, Mandy logged into domaincentral.com.au, and she could see that the computer-aid domain would expire sometime in 2011, so it wasn’t immediately clear that there was a DNS problem… but since the domain servers field would sometimes show strange names, and since my other domains (computer-aid.net.au & computeraid.net.au) worked well, then it had to be a DNS issue.

It took about an hour, but DomainCentral did find the problem “a billing problem”… yeah, right, and after a few hours for the usual DNS propagation delay, computer aid is finally back on the air.

And something similar happened a few months earlier: I registered 3 new domains with domain central… 2 were approved within an hour… but the third remained pending for about 2 weeks… only after contacting domain central, did they “fix” the problem (another “billing problem”)

But it did make me wonder: with “friends” like domain central, who need “enemies” (like website hackers)…

It also made me wonder: this problem could easily have gone on for months, if I hadn’t been paying attention.

I must say, up until about 3 months ago, domaincentral.com.au have been fantastic quality and value… but then how difficult can it be to maintain domain pointers?

Anyway, I’ll be keeping any eye on them… any more stuffups, and I’ll go elsewhere.

Posted in Technical | Tagged domaincentral.com.au

stop 0X00000024

Computer Aid Posted on 30 July, 2009 by Luigi Martin30 July, 2009

While starting, this XP PC would give a blue screen of death (BSOD), the error: stop 0x00000024 and then something about ntfs.sys

I go to boot from my UBCD4Win CD, but it also gives a BSOD… how unusual.

I go to the bios, but the only thing that seems unusual, is the CPU temperature at 68c… actually, its not that unusual… its a Pentium D… they always run hot.

A RAM test finds no fault.

I try booting a BartPE CD, and it manages to boot, but it doesn’t see that there is a Maxtor 160Gb drive in the system.

I remove the HDD and connect it to my main system via USB… but it isn’t recognised… OK, I plug it into my system via the IDE cable… but then my system won’t boot (and UBCD4Win won’t work either…).

OK, it a faulty HDD, and the motherboard has some leaking capacitors… so it looks like its time for a major upgrade (new motherboard, CPU, RAM, and HDD)… virtually a totally new system.

Posted in Technical | Tagged 0x00000024

Mouse stops working (code 32)

Computer Aid Posted on 27 July, 2009 by Luigi Martin27 July, 2009

After a PC restart, the mouse stopped working.

My first though was: faulty mouse

It was a USB mouse, so I replace it with another USB mouse… but that wouldn’t work either…

OK, lets assume its a failed USB port.

Plug the mouse into a different USB port: same problem.

And a USB drive works in the same port… so it isn’t a USB hardware failure.

Next step: Plug in a PS2 mouse, and restart the PC… but that also fails!

OK, lets look at device manager… Its a good thing that I can navigate Windows XP using just the keyboard… Its a good skill to develop 🙂

Sure enough, looking at the properties of the mouse in device manages shows an error message:

This device has been disabled. An alternative driver may be providing this functionality (Code 32).

And the solution?

Just delete the mouse entry in device manager, then restart the PC.

The mouse driver entry should get automatically reinstalled once XP restarts.

Posted in Technical | Tagged code 32, mouse, xp

Sound problems with Vista 64, and Intel DP45SG

Computer Aid Posted on 24 July, 2009 by Luigi Martin24 July, 2009

I built a new (high end) PC for a customer wanting to do some heavy duty Flight Simulator X gaming.

The customer specified most of the components, so what I ended up building was composed of: E8600 CPU, 4Gb DDR3 RAM, 300Gb Velociraptor hard drive, 925Watt power supply, Nvidia GTX285 Video card, Intel DP45SG motherboard, Vista 64 Home Premium.

The build and testing went well, but once he installed FSX, he called and said that he was having a few strange problems.

After “flying” for a while, the sound would start cutting out. After a few minutes, the frequency of the sound dropouts would increase, until he would get dropped out of FSX, and he would see the IDT sound panel, which was indicating that the SPDIF sound had just been connected.

I had installed the latest BIOS, so its not likely thats the problem.

Since he wasn’t using SPDIF, it seemed like it wouldn’t be too hard to fix (probably just disable the SPDIF setting in the IDT sound panel, or within FSX, or at worst, disable the SPDIF hardware).

I take the PC back to the office and the fist thing I noticed with FSX, was the sound settings:

settings -> sound -> windows sound devices -> Voice

The voice setting was set to SPDIF… I changed it to output to the standard audio output (He did say he fiddled with some settings, so this might be one of the things he changed).

I then took a look at the IDT sound panel, as I really don’t want it to popup in the middle of FSX.

Sure enough, I go to Preferences -> settings -> general -> and I then “untick” the “enable jack monitoring” option.

A quick flight, and I can hear that the sound dropouts are still happening (but at least I don’t get dropped out of FSX). After a few minutes, I’m hearing mostly silence, with some sound cutting in occasionally.

I tried changing a few IDT and control panel sound settings, but nothing helped until I noticed that playing test sounds in control panel also had dropouts… and the dropouts didn’t occur at the same point in the playback… interesting!

At least its not an FSX problem!

dp45sg

A bit of research found the cause: it seems like the IDT software (or maybe the intel sound electronics) incorrectly detects headphones being plugged in to the front sound jack…

Normally, if you plug headphones into the front jack, it will cut the sound from the rear sound jack… but occasionally detecting “phantom” headphones causes the rear sound to keep cutting out and in.

Unfortunately, the only fix at this stage is: unplug the front panel audio connector from the motherboard.

Luckily, the customer doesn’t use the front panel audio jacks, so he is really happy to get the sound working properly.

Posted in Technical | Tagged dp45sg, FSX, sound, vista 64

Speedup Internet Explorer

Computer Aid Posted on 21 July, 2009 by Luigi Martin21 July, 2009

If you never use internet explorer, then you probably won’t be interested in this article.

I recently noticed that my internet explorer was getting sluggish.

I did a defrag, and that helped a bit, but not much.

I started looking at the folder “temporary internet files” (c:documents and settings{username}Local SettingsTemporary Internet Files)

Hey, there’s just over 4,000 files in this folder! (Internet options -> General ->Browsing History Settings -> view files)

I had set this folder to use only 22Mb of disk space. Of course when most of the files are less than 1Kb, theoretically, I could end up with over 20,000 files in one folder.

Since I know that accessing any NTFS folder with more than 1,000 files can make your computer seem seriously slow… I decided that this needed fixing (preferably in a non-microsoft way).

cachesentry

The answer is CacheSentry.

Although its an old program, there doesn’t seem to be anything that works better.

Once installed, you encounter its one minor flaw: you cannot tell it to autostart when windows starts… you need to manually put a shortcut to it into the startup folder.

But once started, I set the max cache size to 15Mb, and the number of days before erasing unused cookies to 180 days (6 months).

It has an option to fix a bug in the IE cache size (although I don’t know if this bug is still present in ie7 and ie8 ).

But it does do a great job at deleting “stray” files (ie files that should be deleted, but internet explorer “forgets” that they exist).

After running cache sentry, I now have about 700 files in the temporary internet files folder.

And after another defragment, Internet explorer feels nice and quick.

So now, I have CacheSentry running on all my main systems.

Posted in Technical | Tagged Internet Explorer, slow, speed

E6300 confusion (is it a pentium, or a core2 duo?)

Computer Aid Posted on 18 July, 2009 by Luigi Martin18 July, 2009

It seems like all big companies are prone to shooting themselves in the foot.shootfoot

Most recently, it’s been Intel.

They seem to be phasing out the E5XXX series Pentium CPUs (very easily overclocked to over 3 Ghz, even if you don’t know much about overclocking) and replacing them with the E6300 Pentium

Now this is where the fun starts: do a google search for E6300, and what you will find, is mostly websites that talk about a Core2 Duo 1.86Ghz CPU…

Hmmm, now thats a bit slow, and most of this information seem to be dated around 2007… It just doesn’t sound right.

I then realise what Intel have done: within the space of 3 years, they have released 2 CPUs with exactly the same identifier: E6300.

The difference is that the newer E6300 runs at 2.8Ghz, is regarded as a “Pentium”, and is a lot faster than the older E6300

Take a look at the following intel specs for the two CPUs:

http://ark.intel.com/Product.aspx?id=27248&processor=E6300&spec-codes=SL9TA

http://ark.intel.com/Product.aspx?id=41493&processor=E6300&spec-codes=SLGU9

You’d think that with 4 digits available for describing CPUs (ie thousands of numbers), that the chances of Intel accidentally “re-using” a number is unlikely.

It looks like no matter how powerful the processors get, some marketing departments just can’t count. 🙂

Posted in Technical | Tagged core2 duo, E6300, intel, pentium

3 Security Tips for your Mac

Computer Aid Posted on 15 July, 2009 by Megan-Jones15 July, 2009

Although it’s a widely popular idea that the Apple Macintosh is “secure,” there are vulnerabilities that could lead to intrusion. Most Mac users live in a world in which they believe their computers and laptops to be impenetrable and therefore not susceptible to outside viruses coming in. This is a common mistake that can be detrimental for the health of your computer. By simply keeping in mind a few easy tips, you can help safeguard the security of your computer and continue to live your blissful existence without fear of viruses.

Devise and memorize a good password

Passwords are, by nature, not the best way in which to protect our data, but they beat the alternative of outside USB devices and the like. Most users additionally cannot be bothered to devise a password that is any better than their initials followed by their date of birth. Not too hard to guess for someone who may have access to that information. About 3 in 5 users also have their password written down near their computer, if not on a Post-It on the monitor. On most home computers and networks, this is not a big issue if you have an environment in which there is limited access to the computer. However, in office environments, individual offices are accessed after hours by custodial personnel or maintenance personnel. Therefore, it is integral to come up with a good password that includes upper and lower case letters, numbers, and a couple of characters that are neither. Use a helpful mnemonic and MEMORIZE it.

Bad password: jdoe1965 (username + birth year of user)

Good alternative: jAyD33!6t5 (mnemonic: “JD65” spelled with phonetic sounds and numeric substitutions)

Separate your account from the admin account

Most users we support in our environment want to be administrators, but there is a right way and a wrong way to do that. As soon as you unpack your Mac, the first account created turns into the master administrator. Use “Mac Admin” or some other name to fill out the form for the first account. Use a different password for your regular account and turn off the automatic log-in. Since you know the admin account info, use it anytime you’re asked to authenticate updates or installations. When you have serious maintenance or troubleshooting, you can also log into the admin account.

Do NOT enable services

The “sharing” tab in System Preferences can be the downfall of many Mac users, with most of these services listed as Personal File Sharing, Windows Sharing, Personal Web Sharing, etc. Most of these you will probably never need to enable, and never should. Most users additionally misunderstand what these services do once you turn them on, and do not realize they literally turn your desktop into a server. Many problems relating to Macs in office locations occur because someone enabled remote login and had a poor password; additionally, many hackers make their way into the admin account which made further penetration into the system all the more trivial.

This post was contributed by Megan Jones, who writes about the online college. She welcomes your feedback at Meg.Jones0310 at gmail.com

Posted in Technical | Tagged mac security

ECS G31T-M7 motherboard RAM problems (get your RAM speeds right!)

Computer Aid Posted on 12 July, 2009 by Luigi Martin12 July, 2009

I recently got an ECS G31T-M7 motherboard to replace a failed motherboard.

But when I try starting it, I just get a blank screen.

OK, it has an intel E1400 CPU, so I try a different CPU: same problem.

I change power supply: same problem.

I test both power supplies: they are ok.

Maybe the RAM… I replace the 1GB DDR2 with a stick of 512MB DDR2: same problem

I remove the RAM, and I get a series of beeps (motherboard is complaining about no RAM…

So I take it back to my supplier and ask for a refund.

They test it and it works!

Besides the embarrassment, I can’t see what went wrong.

Back at the office, I try again… with the same results!

Is my KVM switch failing? No (I try connecting directly to another monitor).

I try a third stick of 2GB DDR2 RAM… and now it works!

I look more carefully at the RAM I’m using, and I then realise the problem:

I was using some old DDR2-533Mhz RAM (which doesn’t work with this motherboard), while the newer 800Mhz RAM worked.

Another one of those “I’m an idiot” moments 🙁

Posted in Technical | Tagged g31t-m7, ram speed

outlook: This operation has been cancelled due to restrictions in effect on this computer

Computer Aid Posted on 9 July, 2009 by Luigi Martin9 July, 2009

This PC suddenly started to give an error message whenever an outlook email link was clicked:

This operation has been cancelled due to restrictions in effect on this computer

Hovering over the link showed it began with the word: “BLOCKED:”

After some quick research, it seemed the solution was to check outlooks security options:

tools -> options -> security -> Secure content -> Zone

I changed the Zone from “Restricted sites” to “Internet”

Now when I hover over the link, I don’t get the “BLOCKED:” prefix, but clicking on the link still gives the “cancelled due to restrictions” error.

Another poke around the internet gives this suggestion: reset the IE  settings to default… ie:

Tools -> internet options -> advanced -> Reset…

But this didn’t fix the problem either.

Next thing to try was:

Control Panel -> Add/Remove Programs -> set program access and defaults -> at this point, “custom” is normally highlighted… click on “custom -> choose default web browser -> pick the specific web browser you want to use (probably Internet explorer) -> OK

I close IE7, and outlook, restart outlook, and links will now open IE7 when they are clicked on. Hooray!

The customer that had this problem asked if it was possible that a past technician had deliberately caused this problem.

Since I had no way of being sure, I told her so… It would be both a very low thing for a technician to do, and something that required some good knowledge to implement… knowledge that can be used for good instead of evil… but who knows, there are some strange people out there.

Posted in Technical | Tagged cancelled due to restrictions, click links, outlook

get feedburner to show your full RSS feed.

Computer Aid Posted on 6 July, 2009 by Luigi Martin6 July, 2009

For a long time now, my blogs RSS feed would generate a summary (the first 200 characters), rather than the full article/post.

I decided to change the feed, so that it would generate the entire article/post.

I also use feedburner to “redistribute” my feed (feedburner republishes blogs RSS feed, and adds extra utilities like email feeds, etc)

So I thought all I had to do was change wordpress thus: settings -> reading -> full text

But feedburner was still outputting a summary… not the full post.

At first it wasn’t obvious what was truncating the RSS feeds, but it soon became obvious it was feedburner.

I eventually found that all I had to do was change where feedburner was reading the RSS feed from… ie:

Within feedburner: click “Edit Feed Details”

then change “original feed” from something like:

http://www.computer-aid.com.au/blog/feed/

to something like:

http://www.computer-aid.com.au/blog/feed/rss2

feedburner1

Posted in Technical | Tagged feedburner, full rss

more money: publish your blog on the Amazon Kindle

Computer Aid Posted on 3 July, 2009 by Luigi Martin3 July, 2009

Here is an interesting idea for those of you who have a popular blog that has a large readership.

Its now possible to publish your blog via amazon.com

What so special about this?

Well, it means people can pay to read your blog using the Amazon Kindle (the cool, yet somewhat expensive, gadget from Amazon, that lets you read e-books, without the glare of an LCD screen… its almost like reading normal paper, and it can also download books over the mobile phone network… so no fiddling with USB connections)

kindle2

Every person who subscribes to your blog will pay a small amount for it, and you, as the writer, will get a certain percentage (I think it something like 35%)

How much money can this generate? Well, probably not much… So far, I’ve not had a single person subscribe to the Computer Aid blog via Kindle.

If you are interested in trying this out, go to:

https://dtp.amazon.com/mn/signin

Posted in Technical | Tagged blog, Kindle, money, publishing

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