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Home→Technical→CD/DVD has dissappeared in XP (A driver (service) for this device has been disabled. An alternate driver may be providing this functionality (code 32))

CD/DVD has dissappeared in XP (A driver (service) for this device has been disabled. An alternate driver may be providing this functionality (code 32))

Computer Aid Posted on by

A customer needed a new CD drive, as she needed to install an office xp update, and it was asking for the original CD.

When I get there, I notice the PC is really slow (for a 2.67Ghz celeron, with 512MB RAM)

I have a quick look at task manager, and I see the system is using 460MB… quite high for an xp system.

I leave the RAM situation for the moment, and try the CD drive… but it won’t eject… looks like a faulty drive. I open up the case, and the drive has power connected, so there is no reason for it not to eject.

I install a new DVDRW, but when windows boots up, the drive is not in windows explorer.

Odd: the bios detects it ok.

While I’m looking around windows, I decide to do some quick tuning… lots of rubbish auto-starting.

I look into device manager, and i see the drive (with a yellow !). this usually means no drivers.

So I get it to automatically search for the most recent drivers, but xp finds nothing better.

Strange, as new DVDRW drives are just plug in and go… no need to look for odd drivers.

I try another (used) cd drive, but it also fails to detect. Ok, looks like a windows problem.

Customer says she recently checked everything (ran av scan, also scanned using defender, spybot, regscrub, etc). Ah: regscrub I don’t like the idea of a program automatically altering the registry (Unless I really trust it).

Anyway, I decide to look into a possible registry problem.

I look more closely at the device manager properties, and the error it gives is: A driver (service) for this device has been disabled. An alternate driver may be providing this functionality (code 32)

If only I had noticed this earlier, I wouldn’t have wasted time searching for a device driver 🙁

I soon find that the problem is related to UpperFilters and LowerFilters… now this sounds familiar…

Sure enough, I start regedit, and go to HKLM-system-currentcontrolset-control-class-{4d36e965-e325-11ce-bfc1-08002be10318} And remove UpperFilters (the entry contained info about incd).

Apparently, I should also remove LowerFilters from the same location, but its not there.

I also disable any incd services and auto-startup programs.

Reboot, and now the DVDRW works. I install the office updates without a hitch. All is good again.

Comments

CD/DVD has dissappeared in XP (A driver (service) for this device has been disabled. An alternate driver may be providing this functionality (code 32)) — 6 Comments

  1. Hi, I’ve got the same error but with my mouse. could you help?

    A driver (service) for this device has been disabled. An alternate driver may be providing this functionality. (Code 32)

    Thanks

  2. I’ve not seen this with a mouse before.

    You can try:

    – a different mouse
    – try a usb and a PS2 mouse

    Otherwise it sounds like your registry has been altered somehow… its not an easy problem to fix.

  5. Thanks, this fixed my problem!! I even tried Microsoft’s Auto-Fix and it couldn’t find the issue.

    Thanks again!

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