A customer was unable to connect to the net.
He had tried to contact his ISP, and after a while on the phone, they gave up and said its a problem with his computer.
I take a look and quickly find that the ISP had gotten him to reset the netcomm nb5 back to the factory settings (so his username and password were blank).
I added the appropriate details, hit the connect button, and we could browse the net once again.
Just to be sure, I power-cycled the modem. And then it wouldn’t connect…
I connect to the modem, and I see it remembered the user account setting… but it wasn’t connected.
According to the settings, it should connect automatically.
customer has another (slightly different) model netcomm (still an nb5, but a smaller size).
Oddly, it seems to show similar symptoms.
By sheer accident, I discover that the modem seems to connect automatically about 5 or 10 minutes after it is restarted!
In fact, both modems seem to behave like that.
Its possible that they only connect once an attempt is made to access the internet… but I just didn’t have the time to experiment and find the exact cause.
In the future, I’ll just keep an eye out for this problem on other netcomm modems.