Not a vista fault (for a change)… dlink wireless pci card needs new driver
A customer had a print server (belkin), which I configured correctly (using the windows LPR functionality).
He has 3 PCs (an XP home system connected to the router via ethernet wire, an XP pro system using a dlink pci wireless card, and a vista PC using a dlink pci wireless card).
The XP PCs seemed to print well, but the vista pc would print intermittently. Usually, the printer light would flash when its about to print… but sometimes, the light would start to flash, but nothing would print. And he would also have the internet drop out (occasionally).
I looked high and low, but couldn’t find out why the printer was behaving this way.
Since I had only just setup the print server, I assumed there was something wrong with it (or with the way vista works).
I stop by a few days later, and he tells me he fixed the problem himself! It turns out the dlink wireless card needs to have updated vista drivers installed… He just ran the microsoft update manually (it was a suggestion from a friend of his), and installed all the device updates.
Then it dawned on me: microsoft/windows update doesn’t update device drivers automatically… its something you need to do by “hand”.
Now thats something to remember if I (or someone else) installs new hardware and assumes it will work.
Hi Luigi and Andrew,
Microsoft Windows Automatic Updates can and should be running automatically in most cases. I don’t know if you checked for this with this specific customer or whether you do this across the board. But if you go into Control Panel and look for the Automatic Updates icon, you can very easily set Automatic Updates to run Daily with as much or as little control as desired.
You’re definitely right to always check for the most current device drivers.
2 bigger picture issues:
1. If you standardize across the board to be primarily supporting 1 SOHO WiFi router brand, you’ll have a much easier time keeping up with device driver issues.
2. Being in the Melbourne Brisbane metro area, you should DEFINITELY be able to get large customers/clients with more complex networks (10-50 workstations)… who’re willing to pay higher hourly billing rates AND need your services on a more regular basis (i.e. an annual support contract). This one little tweak can make an enormous difference to your bottom line.
Best wishes,
Joshua Feinberg, author/editorial director
Computer Consulting Kit Home Study Course
http://www.ComputerConsultingKit.net