I installed outlook 2003 (on a new PC) for a customer, and copied all her data from the old PC.

She calls a few days later, saying she can’t add any pictures to her signature.

I figure it must be something simple. I take a look, and sure enough, the signature has text (even different fonts, with different colours), but I can’t add a picture.

When I click on the “edit signature” button (tools -> options -> mail format -> signatures -> edit -> advanced edit -> yes), I get the signature opening as html in notepad…

So the first thing I try is adding a html IMG tag to the signature, with reference to a local image… but then the signature shows a blank square, with a red “X”… somethings not right… particularly since the old PC was displaying signatures with images in them…

After an unusually long search, I eventually found the simple solution:

tools -> options -> mail format -> compose in this message format -> Rich text (don’t select html)

Now when you edit a signature (advanced edit), outlook will open word (instead of notepad), and will allow you to insert an image directly into the signature,