Customer asks me to try to find the cause of World of Warcraft (WoW) dropouts.
The last time I saw him (about 2 years ago), I installed a video card, as the built-in video wasn’t compatible with WoW.
He thinks that the video card might need an upgrade.
Once on site, I see he gets to the internet using a telstra nextG 7.2 USB wireless dongle.
I’m suspecting network dropouts, but I install a more modern video card so I can rule it out.
He still notices some dropouts (less often than before), but they still happen.
I also get to see what he means by dropout: his WoW character will continue to move about, but all other characters stop moving. if he leaves the session and then re-connects, then his character restarts from where the “dropout” happened.
I still suspect that the nextG network is at fault… he gets good signal strength, but I tell him that I have no way of knowing what happens at the wireless network level… it is possible that the occasional WoW network packet is “invisibly” delayed long enough (by the wireless network) to cause a dropout from the WoW server.
I try a ping test (although ping is not a great test), but the pings seem to work perfectly for at least 1 minute.
In the end he is happy to keep the newer video card, and I suggest he take the PC to a friend or relative that has ADSL… This should confirm or deny if the network type is causing the dropouts.