Tag Archives: CC3

Brother ControlCenter3 (CC3): more problems

Computer Aid Posted on by

It wasn’t long ago (about 6 months) that I fixed a problem with a Brother multi-function device, where CC3 had gone haywire, and suddenly decided to use outlook express as the default email client for the scan-to-email feature.

Well, here I am, back at the same customer, this the same problem: scan to email doesn’t work.

This time, the customer had just installed Microsoft Office 2010, so I had a good idea where to start looking for a solution.

When the scan to email function was run, the PC (CC3) would generate the error:

cc3-003-00031c0e

The internet had very few answers to this problem, and most centred around re-installing MS Paint!

Well, MS Paint was correctly installed, and unlikely to be the cause.

So I went into the CC3 configuration for the scan to email, and found that it was pointing to the original Office Outlook executable file… Hmmm CC3 wasn’t smart enough to figure out that office had been upgraded.

So I figure the answer should simple, point CC3 to the new Outlook executable, and everything should work fine…

Nope.

A “scan to email” now generates: Cannot start Microsoft Outlook. The command line argument is not valid. Verify the switch you are using.

OK, now what?

I figure another update to CC3 might fix the problem.

These “manual” updates to CC3 are getting very tedious. It would be nice if CC3 would automatically update.

The current version of CC3 is V3.5.9.12. The latest version is V3.10.0.0

Hmmm, 5 minor revision updates in 6 months… it make me wonder about the reliability of CC3.

Anyway, after I install the latest CC3, I then need to change the CC3 configuration (again), but this time CC3 has a “predefined” entry for Outlook 2010, so I activate it.

Now it all works correctly again, but at some (ongoing) cost to the non-technical owner of the brother MFC!

Brother CC3 defaults to outlook express for scan to email

Computer Aid Posted on by

Another mildly annoying problem with a Brother MFC-665CW and CC3 (Control Center 3).

This time, I had just installed CC3, then patched it with the latest release.

Everything seemed OK until I tried the scan to email feature.

It tried to start Outlook Express (while Microsoft Outlook was the main email application).

I quickly found that OE was the default windows email application, so I made Microsoft outlook the default email app…

But CC3 continued to try opening OE.

I figured: maybe CC3 took OE as the default printer when it was installed, so if I re-install CC3, then it will take MS Outlook as the default printer.

So I uninstall CC3, then re-install it (and re-patch it), but it still keeps opening OE!

OK, google is my friend, so a quick search later, I find the solution:

I open CC3 and go to Configuration ->Scan->Email.

I then configure the software and device buttons to use Microsoft Outlook as the default mail for scan to email.

At this point, the obvious question is: why doesn’t Brothers CC3 use windows default email program, and save users all the headache?

brother printer: The command line argument is not valid

Computer Aid Posted on by

A Brother MFC 665CW printer was setup to a PC via USB, but every time the scan to email function was used, the PC would generate:

The command line argument is not valid. Verify the switch you are using.

After some digging I find the solution at: techyForums

Which basically pointed me towards downloading an update/patch for Brothers Control Center 3 at: Brother patch for CC3

After that it worked well.

Except I now needed to install CC3 onto 2 other PCs, together with installing the patch another 2 times… fairly time consuming. 🙁