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Home→Tags dialup

Tag Archives: dialup

dialup: Error 797: The connection failed (internal dialup modem disappears from XP)

Computer Aid Posted on 25 December, 2007 by Luigi Martin25 December, 2007

A customer calls saying that he installed a new printer, and now his dial-up modem has stopped working.

It sound unusual, as printers and modems shouldn’t interfere with each other.

When I get there, hitting the dialup shortcut give a error 797.

Since the modem doesn’t even show up in device manager and detect new hardware devices also doesn’t find anything, I decide to open up the PC and take a look.

The modem card seems to be plugged in correctly, but when I go to pull it out, it seems to slide out very easily… I plug it in again, and I notice it doesn’t fit well.

The metal backplate will only fit by pulling it slightly. When screwing in the backplate, the card is pulled slightly (in a lever fashion), such that the pci pins furthest away from the backplate are pulled out of the pci socket (but only slightly).

I’d say the card wasn’t fitting flat/squarely into the pci socket, so a bump to the case (by moving the PC to insert the printer USB cable) dislodged the modem card enough for it to lose contact.

To fix: a slight bend in the PCI backplate was all it took.

Posted in Technical | Tagged dialup, error 797, modem not plugged in

ad-hoc (IBSS) wireless network, WPA, and XP SP1

Computer Aid Posted on 25 September, 2006 by Luigi Martin25 September, 2006

A customer cannot get broadband (housing compound uses a PABX), but wants to have 2 PCs share the dialup internet link (without any messy wires). He also wants me to look into a few other things, most of which are easy to do, so I do them while setting up the wireless network.

After some thought, I decide the best solution is to setup an ad-hoc 802.11G connection (both PCs run XP). I setup a pci wireless card in one PC, and a USB wireless card in the other (both are generic chinese cards – FAST).

After some hiccups (cannot install pci card into the PC that has all PCI slots used 🙁 ), I get the usb ‘card’ working well (I setup WPA-PSK with very little problem). But the other PC (with PCI card), behaves very strangely: The software won’t allow me to setup both WPA and ad-hoc.

I try installing a different set of software (the CD has 2 to choose from)… but no luck…

I run out of time, so I make an appointment to return 2 days later.

I do some research and eventually it dawns on me: I’ve seen this before: both PCs must be running SP2 in order to use wireless networks correctly!

So when I return, I install SP2 and try it again… the software works better, but I still cannot use IBSS and WPA at the same time!

I decide that its probably not possible to use WPA and IBSS at the same time (although nothing on the net seems to indicate that the 2 are incompatible). So I fall back to WEP, and that works better… I see green bars, which indicate a wireless link has been established.

I do a ping test, but I get no response… Hmmm… why?

I ping from both computers, but no success. I change ‘automatically obtain IP address’ to a fixed IP address, but still no luck.

I disable the windows firewall, and then the ping works. I’ve not seen the windows firewall prevent LAN pings before!

Anyway, it works, so I re-enable the XP firewall, and I look at setting up a bridged network (as per my previous post: another visit to the vet ), but it won’t work… xp insists that I use internet connection sharing… it only wants to bridge non-dialup networks. I figure: ok if it wants to do it like that, I’ll do it.

I setup ICS on the modem PC, then I do what XP recommends (let the second PC get its IP address automatically).

I dialup the net, then bring up a web page, then I go to the second PC & I can also view a web page: success!

The modem PC starts downloading a windows update, and I also start an antivir and spywareBlaster update… it will take a while, but I have achieved most of what I set out to do.

The only thing that I  couldn’t do was speedup his 1Ghz celeron PC. It ran unusually slow, and DVD playback would invariably result in stuttering audio and video. Diagnosis would be expensive, as would a windows reinstall with a full backup, so the customer will leave it for now.

Posted in Technical | Tagged ad-hoc, dialup, wireless

Can only dialup while on battery power (dell inspiron 8600)

Computer Aid Posted on 16 September, 2006 by Luigi Martin16 September, 2006

Now this is a strange problem…

Someone emails me, saying his laptop will dial up his internet connection, but only if he is running on battery power. If it is plugged into the AC adaptor, he cannot dial his ISP.

I think of the usual suspects: malware/virus, windows power settings, a faulty power supply.

After some testing, I also found that if I connect to the internet (whilst on battery power), and then connect the AC power, the modem hangs up. At that point, I pickup the phone, and a hear a buzzing noise (probably 50Hz)…

I get the feeling that the AC ripple from the power supply rectifier, is not being filtered properly and is making its way to the modem (or the power supply has a faulty rectifier or capacitor… unlikely, as I measured the voltages, and it is DC, with very little AC component).

Anyway, I dismantle most of the laptop, looking for something obvious (like an exposed wire touching somewhere it shouldn’t)… but no such luck.

I’ve never liked laptops much, and my experience over the last few days has reinforced my bad feelings.

This looks like a job for Acer technical support (who will most likely just replace the motherboard).

Posted in Technical | Tagged dialup, faulty internal modem

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