Tag Archives: office 2010

An Office 2003 installation on your computer is corrupted

Computer Aid Posted on by

Customer couldn’t install Microsoft Office 2010… Every time he tried, he would get the error:

An Office 2003 installation on your computer is corrupted.

This computer is running XP, and it currently has office 2007

I tried removing some office 2000 components, but I still got the error.

Office 2003 (and various related components) had been uninstalled a few days prior.

After some searching around, I found a possible solution:

Use Microsofts MSICUU2 uninstaller to remove any office “leftovers”.

But even after removing everything vaguely related to office 2003, I still had a problem.

I eventually found that I needed  to make some registry changes so that office 2010 didn’t incorrectly think that office 2003 was installed.

I started regedit, went to:

HKCUSoftwareMicrosoftOffice

Under that key, I found other “folders” with numbers like 8.0, 9.0, 10.0, 11.0, 12.0

12.0 represents office 2007, so all the other numbers didn’t need to be there and could cause install problems.

So I removed 8.0, 9.0, 10.0, and 11.0 (but left 12.0 alone)

I then did the same thing at:

HKLMSoftwareMicrosoftOffice

Close regedit

After that, Office 2010 installed correctly.

Brother ControlCenter3 (CC3): more problems

Computer Aid Posted on by

It wasn’t long ago (about 6 months) that I fixed a problem with a Brother multi-function device, where CC3 had gone haywire, and suddenly decided to use outlook express as the default email client for the scan-to-email feature.

Well, here I am, back at the same customer, this the same problem: scan to email doesn’t work.

This time, the customer had just installed Microsoft Office 2010, so I had a good idea where to start looking for a solution.

When the scan to email function was run, the PC (CC3) would generate the error:

cc3-003-00031c0e

The internet had very few answers to this problem, and most centred around re-installing MS Paint!

Well, MS Paint was correctly installed, and unlikely to be the cause.

So I went into the CC3 configuration for the scan to email, and found that it was pointing to the original Office Outlook executable file… Hmmm CC3 wasn’t smart enough to figure out that office had been upgraded.

So I figure the answer should simple, point CC3 to the new Outlook executable, and everything should work fine…

Nope.

A “scan to email” now generates: Cannot start Microsoft Outlook. The command line argument is not valid. Verify the switch you are using.

OK, now what?

I figure another update to CC3 might fix the problem.

These “manual” updates to CC3 are getting very tedious. It would be nice if CC3 would automatically update.

The current version of CC3 is V3.5.9.12. The latest version is V3.10.0.0

Hmmm, 5 minor revision updates in 6 months… it make me wonder about the reliability of CC3.

Anyway, after I install the latest CC3, I then need to change the CC3 configuration (again), but this time CC3 has a “predefined” entry for Outlook 2010, so I activate it.

Now it all works correctly again, but at some (ongoing) cost to the non-technical owner of the brother MFC!