Customer uninstalled the CA internet security from his vista laptop.
During the uninstall process, he is asked to tick the boxes next to which components to remove (so he ticks them all).
He later finds that CA parental control has started to block some websites (but he had never activated parental control).
Out of desperation, he deletes the whole c:program filesca folder
But it has no effect: some websites are still being blocked.
After some searching around, I find that renaming (in the c:windowssystem32 folder) the files winsflt.dll, winsflte.dll and mdmcls32.exe should do the trick.
After I do that, I find I have no internet access at all!
And the winsflt and mdmcls32 files seem to get renamed/recreated after a reboot anyway!
I even try to scan the registry and remove all references to winsflt (it doesn’t help).
A system restore also doesn’t help.
After taking the laptop back to the office I find this great site: http://homeofficeforum.ca.com/homeofficeforum/posts/list/13.page
I must have somehow missed the solution in post by avihs (20/05/2008 ), but using a previous post, I contact CA chat support.
It takes about 30 minutes, but we manage to disable CA parental security by:
- renaming winsflt.dll winsflte.dll
- from a command prompt, enter: netsh winsock reset catalog
- restart computer
Reader John Dawson had further problems:
I suggested:
Just to be sure, rename all 3 files: winsflt.dll, winsflte.dll and mdmcls32.exe
Also: It looks like CA have removed the useful post about how to fix the problem…
After this, John said:
Thanks for your email. Glad I came across your your web site as your suggestion worked – almost.
After renaming the files and rebooting, I found Parental Control was still in the system and the system very slow.
So I ferreted around and found a file CFGMNG32.EXE in C:Windows folder.
It is the exec file that loads Parental Control and sits in the background consuming large resources.
I deleted the file and rebooted. Did a registry clean and got rid of any left overs with a result Parental Control was totally removed.
Thanks John.