Client needs help setting up a brand new computer & multifunction printer/scanner

She doesn’t know much about computers, so I startup the laptop & go through the windows “configuration” screens, nothing unusual.

She wants to setup the internet… but has no broadband modem… So I ask her to call the ISP.

In the meantime I check the wireless connection, & it looks like someone nearby has an unsecured wireless connection to the internet… So I tell her she can use it occasionally, but needs to get her own internet connection.

I enable norton, since it was already installed with windows.

I then install the HP printer software.

The HP software take 30 minutes to install… wow is it slow.

I also notice that the wireless network is still visible, but I can’t browse anymore.

By the time the printer is fully running, I have used up my allotted time, so I leave. But later, I start thinking: enabling norton might start blocking the wireless internet access… I’ll need to investigate this Norton software some more… Lots of people out there are using it (perhaps they shouldn’t), but I need to become familiar with how it works. Looks like I’ll be spending some time “playing” with this monster.