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0X800ccc19 error with outlook and trend internet security

Computer Aid Posted on by

Customer has an odd problem with MS Outlook: some emails will not send correctly.

Incoming emails work fine, but some outgoing email will get ‘stuck’ in the outbox… then never get fully sent, yet the recipient gets multiple copies (until customer deletes the email from the outbox).

I saw this customer a few weeks earlier, with a similar problem (I disabled Trend Internet Security (TIS) from scanning outgoing emails, in order to fix the problem, but it was intermittent, so I couldn’t be sure that the problem was fixed).

I experiment a bit, and I can reproduce the problem with an email that had a 2MB attachment… it seems to be related to the attachment size, as the customer said he sent a 5MB attachment without a hitch, and smaller emails got through also.

Anyway, I’ve seen outlook do strange things before, so I thought I’d try Outlook express instead… after importing all the Outlook emails and address book, I setup the 3 email accounts, and I try sending a similar email to myself (ie with approx 2Mb attachment)

But OE also seems to struggle with the attachment. My first thought is: It can’t be the email software, as OE and outlook are actually different programs (although I’m not sure how much common code they have nowadays).

Since OE actually gives an error message (0x800CCC19) then I can google it, and then I notice a worrying trend: the error message relates to both Outlook and OE, and to problems with MANY well known antivirus and firewall software… some names mentioned are: Norton, Trend, Panda, McAfee, AVG, Zonealarm, Sygate, and many others!

I disable incoming and outgoing email scanning by trend, then restart OE, but the problem re-occurs when I send a similar email.

I then shutdown trend completely, and the previously stuck email now gets sent normally!

At this stage, since I already used up my allotted 2 hours. The customer is happy to uninstall trend, and then install antivir.

I check a few days later, and everything is working well.

Comments

0X800ccc19 error with outlook and trend internet security — 5 Comments

  1. Hmmm. This looks familiar. I’ve been having the same problems over the past couple of weeks.

    I’m on dial-up, so I don’t send large files – but what I’m seeing (intermittently) is straight emails, with no attachments, arriving at their destinations okay, although they may get caught in the Outbox for a while. If I send an email with an attachment, the recipient reports getting it twice.

    I’ll take a look at the error message next time.

    Oh, and I’m using OE with ZoneAlarm and AVG as firewall and antivirus programs.

  3. I have experienced the same problem after purchasing Trend and the Trend Support Team have been very diligent in finding the successful resolution as follows:

    Please do the following:

    For MS Outlook 2003:
    1. On your Microsoft Outlook, click on Tools>>E-mail Accounts.
    2. A window will appear. Under the E-mail option, choose the 2nd option, which is: View or change E-mail Accounts.
    3. Click on Next.
    4. Under Name, highlight the name that you see in there by clicking on it.
    5. Click Change.
    6. Click on More Settings.
    7. Click on Advanced.
    8. Set the Server timeouts to maximum by dragging the meter to the maximum level.
    9. Also, check the server names and port numbers of both the POP3 and SMTP if they are the correct ones from your ISP.
    Note: POP3’s default port number is port 110 and SMTP is port 25. if your ISP uses different ports, please edit the SMTP and POP3 settings on the exception list on the personal firewall of pc-cillin.
    10. Click Apply and Ok.

    For MS Outlook Express 6.0:
    1. On your Outlook Express, click on Tools>>Accounts:
    2. Click on the Mail tab.
    3. Under the Account column, choose your mail server then click on properties.
    4. Click on the Advanced tab.
    5. Set the Server timeouts to maximum by dragging the meter to the maximum level.
    6. Also, check the server names and port numbers of both the POP3 and SMTP if they are the correct ones from your ISP.
    Note: POP3’s default port number is port 110 and SMTP is port 25. if your ISP uses different ports, please edit the SMTP and POP3 settings on the exception list on the personal firewall of pc-cillin.
    7. Click Ok.
    8. Click Close.

    I hope this is of some use to you.

    With kind regards…..Karen

  5. Great Karen . Finally someone with good info. I suffer from the same Trend problem. Have now set the server timout to max and wll see what happens.

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