Trend is starting to annoy me almost as much as norton.
I saw another customer, whose internet connection dropped out. I ask if he installed anything new, or changed any settings… nope.
I look at a few things, but I just cannot connect to the modem to see if its connecting to the net correctly.
Ping doesn’t work, and vista is falling back to the 169 ip address.
He is connecting using a usb cable… so I try ethernet, but I get the same problem.
He happens to have a work laptop (which he couldn’t connect to the internet, since he hadn’t installed the usb drivers… well, with ethernet, that is no longer an issue.
The XP laptop connects to the internet perfectly.
Back to the main vista PC, I decide to disable everything within Trend (firewall, spam filtering, the lot). But still no internet.
At this stage, my only options are: either uninstall trend (and maybe run a cleanup program), or reinstall vista.
I uninstall trend, and after a reboot, the PC can finally get to the internet. I reinstall Trend pc-cillin, and everything is working normally again.
We briefly discuss creating a business website, and I’m on my way again.
I’m starting to encounter so many trend problems, its starting to look like trend is trying to out bid norton in the bad-quality software stakes!