Tag Archives: office 2007

Error 1311. File not found: d:sku011.cab

Computer Aid Posted on by

I was installing Microsoft Office 2007 on a computer, and part way through the install, I get:

Error 1311. File not found d:sku011.cab

Hmmm… I haven’t had this problem installing office before…

A quick search finds the usual, useless, help from microsoft. But I eventually find the cause:

Since the PC already has Office 2003 installed, Office 2007 decides to automatically upgrade the previous version of Office.

So, it wants “proof” that Office 2003 is installed (don’t ask… its Microsoft logic… even Microsoft don’t understand it 🙂 ). So it looks for a file that it knows must exists on the original Office 2003 install disks. ie sku011.cab

So where does it look for the file?

Why from its original installation location (drive D)… But drive D: has the office 2007 CD in it… so sku011.cab isn’t found…

office2007-logo

The solution?

When you get the error message, just put the original office 2003 CD in the drive, and the installation will continue.

I thought Office 2007 had “evolved” (as microsoft had heavily advertised)… Obviously not evolved enough to popup a message to say: “please insert the original Office 2003 CD, and press OK to continue”.

wrong pdf association within vista and office 2007

Computer Aid Posted on by

Customer (English is not her first language… hence I have some difficulty communicating) has a vista laptop, and needs me to setup her printer and fix a problem with viewing pdf documents.

The printer is simple enough: she had already installed the printer drivers from the CD, installed the toner cartridge, but it kept putting out blank pages.

A closer look at the toner cartridge showed that she hadn’t removed the toner seal (no toner = blank page).

The pdf documents was a bit trickier.

I find I can start adobe reader, and file -> open shows me some pdf documents, and I can load and view a document no problems.

So she explains about double clicking the document… ok… I use explorer to navigate to a pdf document, double click on it, and office 2007 word tries (and fails) to display the document.

I figure: word has somehow decided to become the default application for opening pdf documents.

Simple enough: I just go into adobe reader, and under preferences, I should be able to tell it to take over the pdf association again…

I spend the next 5 minutes scouring the adobe reader menus and preferences, but there is no way to set the default pdf association… hmmm.

I eventually find that using windows explorer is the best bet: folder options -> file types -> Click on the pdf extension, and use the change button to pick the correct application.

I run a few tests, to make sure the association isn’t changed back.

How to download office 2007 trial in Australia

Computer Aid Posted on by

I attempted to download the Office 2007 trial for a customer.

I tried both from the MS website (USA and Australian variants), and via a google search.

In all cases, I had to wade through at least 4 microsoft pages, each with lots of nice pictures… looking for the elusive “download now” button.

When I eventually found the button, pressing it took me to another page, etc etc, until I was told I had to subscribe to MS .net passport…. What?

OK, fill in the form, click OK, and for about 4 or 5 times, it would not like something on the form (besides, I had to say I lived in Florida, as there were only USA states available… oh how I hate that!).

Anyway, after jumping through hoops, login using the MSN id, wade through a few more pages of marketing drivel, I’m eventually told:

You are attempting to submit an order without any items in your shopping cart

But I was never given an opportunity to put Office 2007 in my cart!!! grrr. I just want to download a trial, not apply for defence clearance!

After some research, I eventually find (via whirlpool) that microsoft have carefully hidden the download url at: http://office.microsoft.com/en-au/products/HA101741481033.aspx

At last. I download the trial (without most of the “jumping through hoops”), and it installs correctly, and is also smart (its a relative term) enough to recognise the old version of office, and basically tells me it can:

  • blow away the old office (with no indication of whether it will keep the setup data from the old one… a scary option for most people)
  • leave the old software where it is (but it says something like: office 2007 probably won’t work properly)

Not much choice is it?

I made sure I backed up the outlook data (which was my main concern), and I opted for the first option (exterminate office 2003).

Luckily it did the right thing, and automatically imported the outlook 2003 settings into outlook 2007.

error 1935 during office 2007 installation on vista

Computer Aid Posted on by

I tried to install office 2007 on a customers new vista laptop… but near the end, I got a error 1935, and then it rolled back the install.

Somewhat annoyed, I tried the install on another PC, and it worked well. In the meantime, I allowed vista to complete all of its “microsoft updates”, and then allowed it to restart.

I researched the problem, and it turns out to be related to the .net framework (So office 2007 won’t install on vista unless you update vista first).

Anyway, after the update, office 2007 installs correctly.