Tag Archives: adobe

Adobe Premiere: this installation package is not supported by this processor type

Computer Aid Posted on by

I installed a digital TV card into an XP PC (core 2 quad CPU, and good video card), and the owner also wanted me to install Adobe Premiere Elements 10 (he had the previous version, but wanted the new version).

I thought: it shouldn’t be too hard, but given that the customer had installed the previous version, then he might have come across a strange problem with installing version 10.

Sure enough, as soon as I insert the CD and run through the automated install process I get the error:

This installation package is not supported by this processor type

Hmmm, is it complaining about the core2 quad CPU? Its a Q9650 (12MB cache!), so a very quick CPU back in 2008… and still very quick in 2012.

At first, I thought that Premiere was incorrectly trying to install the 64-bit version… but after looking over the CD, it became obvious that the CD ONLY had the 64-bit version of Premiere… no 32-bit version available!

Oddly, I was able to find the 32bit version of Adobe Premiere 10 on the internet… I downloaded it, then did the install, entered the serial key, and then it installed correctly.

wrong pdf association within vista and office 2007

Computer Aid Posted on by

Customer (English is not her first language… hence I have some difficulty communicating) has a vista laptop, and needs me to setup her printer and fix a problem with viewing pdf documents.

The printer is simple enough: she had already installed the printer drivers from the CD, installed the toner cartridge, but it kept putting out blank pages.

A closer look at the toner cartridge showed that she hadn’t removed the toner seal (no toner = blank page).

The pdf documents was a bit trickier.

I find I can start adobe reader, and file -> open shows me some pdf documents, and I can load and view a document no problems.

So she explains about double clicking the document… ok… I use explorer to navigate to a pdf document, double click on it, and office 2007 word tries (and fails) to display the document.

I figure: word has somehow decided to become the default application for opening pdf documents.

Simple enough: I just go into adobe reader, and under preferences, I should be able to tell it to take over the pdf association again…

I spend the next 5 minutes scouring the adobe reader menus and preferences, but there is no way to set the default pdf association… hmmm.

I eventually find that using windows explorer is the best bet: folder options -> file types -> Click on the pdf extension, and use the change button to pick the correct application.

I run a few tests, to make sure the association isn’t changed back.