I had a customer that couldn’t print pdf documents.
I’d tell it to print… make sure the output was to the the printer, and then I’d get a popup asking for the filename output.
I had a quick look at the printer properties, in case it was set to print to file instead of the usb port… but it all looked normal.
I tried printing from word, and that worked correctly.
Well, rather than try to figure out why acrobat isn’t printing, I just uninstall, and reinstall.
That fixed the problem very nicely.