file is missing or corrupt: windowssystem32configsystem
A customer cannot start up his PC:
Windows XP could not start because the following file is missing or corrupt: windowssystem32configsystem
I start bartPE, and the windowssystem32config folder seems empty. Normally only 1 or 2 files are corrupt, but I find that the whole folder is empty.
I get the needed files from system volume information, but I get an error when trying to copy them to the config folder.
I just rename the folder, and create a new config folder, then copy the files (and rename them appropriately).
After that, windows restarts without the corrupt error, but a scandisk springs into action during the startup.
After the startup, I see the missing files in the renamed config folder have suddenly reappeared.
So it looks like the config folder was corrupt, so windows couldn’t start up to run a scandisk…
Is it just me, or is there something wrong with this scenario?
I would have thought that a scandisk should be able to operate virtually stand-alone, without needing the registry hives. After all, they get written fairly often, so they are prime candidates for corruption…
Thinking back to my unix admin days, I remember unix would first start a very basic shell, and run a dskchk if it was needed, before the unix kernel itself was loaded. The basic shell, chkdsk, the kernel loader (and a few other tools) would almost never need to be altered, so they were highly unlikely to become corrupt.
I wonder if vista is any better? (I suspect not!)
How do you know which files are which and thus rename them?
Hi Roberto,
It should be obvious:
the file called c:System Volume Information_restore{long number}PR342snapshot_REGISTRY_MACHINE_SAM should be moved to c:windowssystem32config and renamed SAM
the same goes for SECURITY, software, system
This article helped me alot. Thanks a bunch.
I had this issue on a Dell Inspiron laptop.
I copied the c:System Volume Information_restore{long number}PR342snapshot_REGISTRY_MACHINE_SAM,SOFTWARE,SYSTEM,SECURITY to the c:windowssystem32config directory. Even though Microsoft support article says I also need to copy c:System Volume Information_restore{long number}PR342snapshot_REGISTRY_USER_DEFAULT which I didn’t and my computer booted fine. After booting up, I just made a system restore to previous date and everything working fine now.
Thanks for your help.
Geek.
Just wanted to say thank you for posting this. I was banging my head against the proverbial brick wall trying to copy to the config folder. Guess I was too tired to think of the rename and create process. Now I can get some sleep as the system is again functioning.
Part one
In part one, you start the Recovery Console, create a temporary folder, back up the existing registry files to a new location, delete the registry files at their existing location, and then copy the registry files from the repair folder to the System32Config folder. When you have finished this procedure, a registry is created that you can use to start Windows XP. This registry was created and saved during the initial setup of Windows XP. Therefore any changes and settings that occurred after the Setup program was finished are lost.
To complete part one, follow these steps:
Insert the Windows XP startup disk into the floppy disk drive, or insert the Windows XP CD-ROM into the CD-ROM drive, and then restart the computer.
Click to select any options that are required to start the computer from the CD-ROM drive if you are prompted to do so.
When the “Welcome to Setup” screen appears, press R to start the Recovery Console.
If you have a dual-boot or multiple-boot computer, select the installation that you want to access from the Recovery Console.
When you are prompted to do so, type the Administrator password. If the administrator password is blank, just press ENTER.
At the Recovery Console command prompt, type the following lines, pressing ENTER after you type each line:
md tmp
copy c:windowssystem32configsystem c:windowstmpsystem.bak
copy c:windowssystem32configsoftware c:windowstmpsoftware.bak
copy c:windowssystem32configsam c:windowstmpsam.bak
copy c:windowssystem32configsecurity c:windowstmpsecurity.bak
copy c:windowssystem32configdefault c:windowstmpdefault.bak
delete c:windowssystem32configsystem
delete c:windowssystem32configsoftware
delete c:windowssystem32configsam
delete c:windowssystem32configsecurity
delete c:windowssystem32configdefault
copy c:windowsrepairsystem c:windowssystem32configsystem
copy c:windowsrepairsoftware c:windowssystem32configsoftware
copy c:windowsrepairsam c:windowssystem32configsam
copy c:windowsrepairsecurity c:windowssystem32configsecurity
copy c:windowsrepairdefault c:windowssystem32configdefault
Type exit to quit Recovery Console. Your computer will restart.
Note This procedure assumes that Windows XP is installed to the C:Windows folder. Make sure to change C:Windows to the appropriate windows_folder if it is a different location.
If you have access to another computer, to save time, you can copy the text in step five, and then create a text file called “Regcopy1.txt” (for example). To use this file, run the following command when you start in Recovery Console:
batch regcopy1.txt
With the batch command in Recovery Console, you can process all the commands in a text file sequentially. When you use the batch command, you do not have to manually type as many commands.
Part two
To complete the procedure described in this section, you must be logged on as an administrator, or an administrative user (a user who has an account in the Administrators group). If you are using Windows XP Home Edition, you can log on as an administrative user. If you log on as an administrator, you must first start Windows XP Home Edition in Safe mode. To start the Windows XP Home Edition computer in Safe mode, follow these steps.
Note Print these instructions before you continue. You cannot view these instructions after you restart the computer in Safe Mode. If you use the NTFS file system, also print the instructions from Knowledge Base article KB309531. Step 7 contains a reference to the article.
Click Start, click Shut Down (or click Turn Off Computer), click Restart, and then click OK (or click Restart).
Press the F8 key.
On a computer that is configured to start to multiple operating systems, you can press F8 when you see the Startup menu.
Use the arrow keys to select the appropriate Safe mode option, and then press ENTER.
If you have a dual-boot or multiple-boot system, use the arrow keys to select the installation that you want to access, and then press ENTER.
In part two, you copy the registry files from their backed up location by using System Restore. This folder is not available in Recovery Console and is generally not visible during typical usage. Before you start this procedure, you must change several settings to make the folder visible:
Start Windows Explorer.
On the Tools menu, click Folder options.
Click the View tab.
Under Hidden files and folders, click to select Show hidden files and folders, and then click to clear the Hide protected operating system files (Recommended) check box.
Click Yes when the dialog box that confirms that you want to display these files appears.
Double-click the drive where you installed Windows XP to display a list of the folders. If is important to click the correct drive.
Open the System Volume Information folder. This folder is unavailable and appears dimmed because it is set as a super-hidden folder.
Note This folder contains one or more _restore {GUID} folders such as “_restore{87BD3667-3246-476B-923F-F86E30B3E7F8}”.
Note You may receive the following error message:
C:System Volume Information is not accessible. Access is denied.
If you receive this message, see the following Microsoft Knowledge Base article to gain access to this folder and continue with the procedure:
309531 How to gain access to the System Volume Information folder
Open a folder that was not created at the current time. You may have to click Details on the View menu to see when these folders were created. There may be one or more folders starting with “RPx under this folder. These are restore points.
Open one of these folders to locate a Snapshot subfolder. The following path is an example of a folder path to the Snapshot folder:
C:System Volume Information_restore{D86480E3-73EF-47BC-A0EB-A81BE6EE3ED8}RP1Snapshot
From the Snapshot folder, copy the following files to the C:WindowsTmp folder:
_REGISTRY_USER_.DEFAULT
_REGISTRY_MACHINE_SECURITY
_REGISTRY_MACHINE_SOFTWARE
_REGISTRY_MACHINE_SYSTEM
_REGISTRY_MACHINE_SAM
Rename the files in the C:WindowsTmp folder as follows:
Rename _REGISTRY_USER_.DEFAULT to DEFAULT
Rename _REGISTRY_MACHINE_SECURITY to SECURITY
Rename _REGISTRY_MACHINE_SOFTWARE to SOFTWARE
Rename _REGISTRY_MACHINE_SYSTEM to SYSTEM
Rename _REGISTRY_MACHINE_SAM to SAM
These files are the backed up registry files from System Restore. Because you used the registry file that the Setup program created, this registry does not know that these restore points exist and are available. A new folder is created with a new GUID under System Volume Information and a restore point is created that includes a copy of the registry files that were copied during part one. Therefore, it is important not to use the most current folder, especially if the time stamp on the folder is the same as the current time.
The current system configuration is not aware of the previous restore points. You must have a previous copy of the registry from a previous restore point to make the previous restore points available again.
The registry files that were copied to the Tmp folder in the C:Windows folder are moved to make sure that the files are available under Recovery Console. You must use these files to replace the registry files currently in the C:WindowsSystem32Config folder. By default, Recovery Console has limited folder access and cannot copy files from the System Volume folder.
Note The procedure described in this section assumes that you are running your computer with the FAT32 file system. For more information about how to access the System Volume Information Folder with the NTFS file system, click the following article number to view the article in the Microsoft Knowledge Base:
309531 How to gain access to the System Volume Information folder
Part Three
In part three, you delete the existing registry files, and then copy the System Restore Registry files to the C:WindowsSystem32Config folder:
Start Recovery Console.
At the command prompt, type the following lines, pressing ENTER after you type each line:
del c:windowssystem32configsam
del c:windowssystem32configsecurity
del c:windowssystem32configsoftware
del c:windowssystem32configdefault
del c:windowssystem32configsystem
copy c:windowstmpsoftware c:windowssystem32configsoftware
copy c:windowstmpsystem c:windowssystem32configsystem
copy c:windowstmpsam c:windowssystem32configsam
copy c:windowstmpsecurity c:windowssystem32configsecurity
copy c:windowstmpdefault c:windowssystem32configdefault
Note Some of these command lines may be wrapped for readability.
Type exit to quit Recovery Console. Your computer restarts.
Note This procedure assumes that Windows XP is installed to the C:Windows folder. Make sure to change C:Windows to the appropriate windows_folder if it is a different location.
If you have access to another computer, to save time, you can copy the text in step two, and then create a text file called “Regcopy2.txt” (for example). To use this file, run the following command when you start in Recovery Console:
batch regcopy2.txt
Part Four
Click Start, and then click All Programs.
Click Accessories, and then click System Tools.
Click System Restore, and then click Restore to a previous RestorePoint.
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