I return the laptop & I get the printer going with no further issues. I also did some tuning & installed some utilities to minimise the occurrence of popup ads, malware etc, & since Norton didn’t do a good job, I also installed AntiVir (www.free-av.com).
I also installed Maxthon (www.maxthon.com), as I’ve found the tabbed browsing helps to control popup ads (but maxthon also has built-in popup & ad removal capabilities, as well as many other nice features)
He also wants me to get his media centre PC & the laptop networked, so that he can share files between the 2 systems.
Here is where it starts getting time consuming, as I make sure both systems use the same workgroup, & both systems have the same usernames. I eventually get the HP to read/write files to the laptop, but not vice-versa… I disable norton on the HP, & I can now “find” the PC with windows’ find computer, but still no sharing of drives…
We agree to leave it as is, as the client knows a network expert who should be able to fix the networking a lot faster than me.
Although I got a lot done, I hate leaving loose ends.