Another difficult problem.
This time, after starting IE7, there is a whole toolbar missing (the one with the tabs, favorite shortcuts, and links like “home, print, etc”.
All it had was the address bar, search bar, forward back refresh and cancel buttons.
It was the aftermath of a spyware infection… so I couldn’t get to the internet properties via control panel (the IP window would only appear for a split second).
I installed windows defender, and it removed about 5 dangerous programs…
Next, I tried firefox, and that worked perfectly.
I try uninstalling IE7, but the uninstall fails.
I also couldn’t download IE7 from Microsoft… the download window wouldn’t appear…
But I eventually got it to download via firefox…
I eventually managed to reinstall IE7 (via the downloaded ie7 setup file), and that fixed things… and many other problems resolved themselves at the same time (ie backspace key to go back to the previous page wasn’t working).
I left both ie7 and firefox, and the customer could then choose which one he liked best.