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Laptop won’t boot when plugged into officejet 8500A

Computer Aid Posted on by

This laptop would even get to the bios screen.

Occasionally, it would boot into Vista normally, but usually, it would just show a black screen with a short grey line in the top-left of the screen.

The laptop is a HP Pavillion.

At first, I pull out the battery and power, push the power button a few times, then re-attach the battery and power.

This works for many non-starting computers… but not in this case.

Next I try removing the HDD. It felt quite warm, so it might have been close to failure. But removing the hard drive doesn’t make any difference.

At this stage, I can only remove the 2 usb devives: a wireless mouse, and a the HP Officejet 8500A printer.

Now the laptop will boot every time.

I quickly find that its the printer thats preventing the laptop from starting.

I’ve seen a similar problem before, and I suspect that the cause is tha laptop trying to boot from the printer.

I find that once the laptop freezes, I can just remove the printers USB cable for a few seconds, and the laptop starts booting normally. I can then re-insert the printer USB cable, and everything works as it should.

Given time constraints, I wasn’t able to find a permanent fix to this problem… but pulling out the USB cable is good enough.

Comments

Laptop won’t boot when plugged into officejet 8500A — 4 Comments

  1. hi there,

    Just a suggestion, maybe you have done it. Have you check the boot sequence of the HP laptop?

    cheers
    lankapo

    I got problem installing ubuntu on acer 4741z
    no sound..

  3. very strange that it would try and boot from the printer, especially if network boot is not attempted in the boot sequence.

    I will keep this in mind, if i ever see a laptop failing to boot for no reason.

    Have you had a chance to test another laptop pluggied into this printer?

  4. I just wanted to take a moment and let you know how helpful that your advice has been. Your site is full of fantastic information.

    Thank you very much and keep up the good work!

    Thom Ellis
    Marketing Director

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