I’ve now had a few customers that needed some help, but they are at least 30 minutes away… and for various reasons, I don’t want to drive out to them. I’m starting to find logmein a very useful utility. It allows me to take control of a remote PC over the internet.
At this stage, I cannot justify using anything other than the free version, so remote installation is somewhat difficult: it involves me guiding a customer, over the phone, to download the software, install it, login using my account (hoping they won’t remember my password!), then taking over & fixing the problem.
If this starts happening more often, I’ll certainly pay for the remote-install option.