Customer had problems printing from outlook express. Every time, she would get a res://ieframe.dll/preview.dlg error.
Printing from ie and MSword worked fine.
OK, a quick look at the web found a (badly typed) solution. A quick typo fix, and:
That fixed the res://ieframe.dll/preview.dlg problem.
I also help her with her monitor speaker (a new lcd monitor, but only the right speaker would work). solved that by adjusting the left-right balance.
I fixed a few other minor problems (I love customers that write a list of problems to be fixed!)
Towards the end, she (and hubby) became more talkative, and told me about their previous techs.
She liked to call them “laurel and hardy”… one would always sit and “direct” the other one on what to do/try. They always took many hours to fix things, and would then charge a huge fee.
Looks like I’ve pick up another regular customer!