Samsung SCX-4216 scanner will not scan (-312601.75)
A friend of ours needed some help getting her ASUS laptop to scan using a Samsung SCX-4216 MFC laser printer/scanner/copier/fax.
I tried the scanner software, and it would open up another window with the error “Enter a number between 0 and -312601.75
Now thats a strange number.
the error appears a few times. So I have to click “Ok” a few times until it goes away, and I can see the scanner parameters.
The “width” parameter is interesting: it’s set to -312601.75
I try to change it to a reasonable number (I also tried a few unreasonable numbers) but to no avail.
A search of the web shows no reasonable matches for the error number đ
I uninstall and reinstall the whole Samsung printer suite (including the smarthru scanner software), but the error reappears.
I uninstall again, and I scan through the registry, removing any stray samsung entries left behind by the uninstall program.
Reboot, then reinstall the software: and the error reappears!
I get onto the Samsung website, download the latest drivers and software, install them, and the error is still there.
I’m told the printer worked fine on another laptop…
Is it a corruption of the windows registry?
A yet to be discovered bug with the Samsung software?
The twain software that throws the error seems to have a windows title indicating it is trying to scan from a DC-112X device.
I figure its the internal identifier for the Samsung scanner.
A web search shows very few hits for DC-112X.
But with a bit of digging, I find its either a webcam of a phonecam…
I poke around in the Samsung scanner software, and find a spot where I get a list of installed twain devices… the DC-112X is the default device, and there are 2 Samsung scanner devices mentioned as well…
This is like printers… only 1 device can be the default twain device at any one time.
At this point, I can set the default device.
So I pick one of the Samsung scanners, start the twain scanner software, and now I don’t get any error message. Hooray!
I’ve since found out that the DC-112X is one of those webcams built into many laptops nowadays.
Having it appears as a twain device is strange, but having it not “scan” properly is even stranger.
Just installed Vista and though it recognizes the printer side, it does not see the scanner. Downloaded Vista upgraded drivers from SAMSUNG and still no luck
Vista (despite its long gestation) seems to lack good drivers from most peripheral makers.
It feels like printer makers have 10,000 CDs in the warehouse, so they want to sell them all, before creating any Vista driver CDs to sell with new printers/scanners/etc.
Since the final version of Vista was available in Nov / Dec 2006, then 4 – 5 months should be plenty of time to release updated CDs.
But it probably saves them 1 cent per peripheral, so they must believe its OK…
If I were you, I’d totally uninstall the driver, clean out the samsung folder, and remove any samsung reference from the registry, then reinstall (remember, altering the registry is a very risky process!).