Customer calls about a few problems (no sound, Norton parental control slows down PC startup, and Norton parental control seems to block emails until PC is restarted).

The sound problem was easy: download the latest driver.

From past experience, I know that NPC is very slow to start. So I decided to do this last, as there isn’t much I can do, and some PC tuning might help.

I decided to test the “email blocking” but couldn’t reproduce the problem… except that email won’t work properly until NPC has finished starting… so an impatient user will not get emails as soon as they expect.

So, all that left is my usual tuning, and afterwards, the customer says she can see a difference in speed.

So I finish off with a disk defragment (I tell the customer to let it complete before using the computer).

After starting the defrag, I’m on my way again.