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Tag Archives: 0xC000000D

Com surrogate is not responding plus microsoft security client oobe stopped error: 0xC000000D

Computer Aid Posted on 27 February, 2012 by Luigi Martin27 February, 2012

I sold a computer about 9 months ago. It had an Intel motherboard, and worked well until the customer reported that the internet suddenly stopped working.

After some initial telephone diagnostics, I decided I needed to visit and see what was happening.

At this stage, I’m guessing that the ethernet drivers might need re installing

I first noticed that the network adapter was disabled by Window 7

So I enabled it, but then, whenever I tried to see some adapter information (eg IP address), the window would just show the “waiting” cursor. It was effectively locked up (yet the rest of windows was working fine).

I noticed that the antivirus detected and removed a virus on the same day this problem occurred… a coincidence?

Device manager said the device was operating normally.

After a few minutes, one of the frozen windows displayed the error:

Com surrogate is not responding

Hmmm, It was all a bit too strange, so I took the computer back to the office, and had a more careful look.

I did a RAM test (RAM is ok)

I tried safe mode (with networking), but still no network.

Eventually decided to plug in a USB WiFi adapter, to see if I could get to the internet a different way… and this worked.

The next step (now that I have internet access) is to do a full malwarebytes scan… but no malware was found.

Looking in the event log, I find:

session “microsoft security client oobe” stopped due to the following error: 0xC000000D

I also find a few errors about reading hosts file

So also create a blank hosts file, and that fixes the errors, but not the internet access

I remove and reinstall the ethernet drivers (broadcom gigabit netlink controller), but that doesn’t fix it.

I found a reference to removing the file:

C:/program data/microsoft/microsoft security essentials/support/MSSEOOBE.etl

But that didn’t help either

OK, how about uninstall Microsoft Security Essentials?

Still no go.

In the end, I decide it must be a fried ethernet adapter chip.

So I disable the onboard ethernet adapter, plug in a new PCI ethernet adapter, and that works perfectly.

Isn’t it strange how we can be fooled into believing that there’s no hardware problem, just because windows says so…

Posted in Technical | Tagged 0xC000000D, com surrogate, oobe stopped

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