Customer has a PC that seems almost stopped.
The mouse pointer moves without a problem, but actions like clicking on the start button take over 1 minute to complete…
I try safe mode, and the PC operates normally.
Maybe its an infection… but there are none of the obvious signs (popups and strange startup programs).
I restart in normal mode, and start the task manager as quickly as possible. Hopefully I’ll get a look at whats causing the problem before task manager becomes unusable.
And it works. I see spoolsv.exe sitting at 100% cpu usage.
Hold on. spoolsv is the printer spool service… why would a print spooler go haywire?
Anyway, I kill the process, and everything returns to normal… for about 1 minute.
Then everything starts slowing down again.
A look at task manager shows that spoolsv.exe has been restarted…
Hmmm, I guess I’ll just lower the priority of the spooler… but permission is denied. In that case, I stop the spooler service (control panel -> administrative tools -> services)
Now I can use the system, and look for a solution.
It seems that a few different places on the net agree that the best way to resolve this to delete the files in the c:windowssystem32spoolprinters
I’m a bit more cautious, so I start in safe mode, make sure the spooler service is stopped (and spoolsv.exe is not running). Then I move the 2 files (*.spl & *.shd) to a temporary folder.
I restart the PC, and the problem is finally fixed.
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