Customer was using outlook (NOT outlook express), as his email client.

I’ve not yet seen outlook configured to download from a webmail account before.

The account information seems simple enough, but every time outlook goes to download emails, it throws up the error: 0x80070057

The net doesn’t have any answers, so I decide to try the webmail directly vie ie7.

Thats when the bigpond login repies with: incorrect email or password.

OK, looks like a wrong password. But the password within the modem is correct (as we can still get to the internet).

Oh well, a password reset should fix it.

Once contacting bigpond support, we find out that the broadband was setup by my curtomers son (who is overseas, and unreachable)… and only his son is allowed to do stuff like request a password reset.

Nevertheless, the tech support lady is helpful. She explains that bigpond webmail will lock the email account if it receives more than 3 failed password attempts.

Now that explains why the internet still works, while the email doesn’t.

I try setting up a pop account within outlook, but doesn’t work either.

Looks like the customer doesn’t have any choice, but to wait for his son to get back in touch with him!