After removing some infection, a customer could no longer run nero.

Every time you tried to start nero, it would generate the error: “this program requires the file advrcntr2.dll”. I tried to uninstall, then re-install nero, but that didn’t work.

I wasn’t sure if it would work, but I downloaded a nero uninstall tool, ran it, restarted the pc, then installed nero.

I was a bit surprised, but it actually worked.

I have been somewhat skeptical of the merits of specialised uninstall tools, but in some cases, they can save hours of time.