↓
 

Computer Aid

Ph: 0402 133 866

  • Home
  • Blog
  • Contact
  • Web Services
    • Websites
    • SEO
    • Hosting
    • Domain Names
    • Portfolio
Home→Tags backdoor.ranky.x

Tag Archives: backdoor.ranky.x

Printer and firewall problems after a spyware infection (backdoor.ranky.x etc)

Computer Aid Posted on 14 March, 2007 by Luigi Martin14 March, 2007

I worked on a PC with a lot of nasties (winfixer, newdotnet, backdoor.ranky.x, etc etc).

After removing everything, I install SP2, and all the subsequent patches (via autopatcher), but after all that, the windows firewall refuses to start (Windows cannot display windows firewall settings).

I found a great solution at: http://windowsxp.mvps.org/sharedaccess.htm. I downloaded sharedaccess.reg, put it in the registry, and it worked great.

But I also found that the usb ports were no longer working… Device manager showed a problem, so downloading the latest driver fixed that.

I install all the usual free security software (antivir, win defender, etc), but when I take it back to the customer, she says that the printer stopped working at some point (a HP MFP)… can I fix it?

So I say: sure!

I just need to uninstall the printer software, reboot the PC, then reinstall the software.

The uninstall goes well

The reinstallation gets to 18%, and then stalls…

Since I cannot stay for long, I ask the customer to just let it run… it might “snap out of it” in a few hours.

A few days later, she calls saying the PC is now slower than before I worked on it! And hubby cannot do any business “paperwork”.

I manage to go around very soon, and hey! why is Norton AV running on this system! Now I know why its slow. It turns out the customer had the norton AV setup file on her desktop. She wanted to get rid of it, but must have double-clicked on it instead! Anyway I disable the partially installed NAV (cannot be uninstalled unless I complete the installation!).

Since hubby  stopped the printer install soon after I left, I restart the install… but it still freezes at 18%.

I give the customer the following options:

  1. Backup whole system, reformat, and reinstall windows
  2. Try another printer. If another printer works, buy a new printer.
  3. I can try to repair the printer system (probably involves an hour of trawling through the registry, looking for (and removing) HP keys… but I cannot give a fixed quote.

She has a think about it.

Posted in Technical | Tagged backdoor.ranky.x, newdotnet, usb, winfixer

Archives

Categories

Recent Comments

  • Sue Jones on outlook error 0X800ccc0e while sending emails
  • Blair Newmann on AdSmartMedia advertising
  • Private Investigator in GTA on Divorce, consent orders, and superannuation splits: getting the wording correct

Tags

802.11g ADSL amd android bigpond broadband bsod defender dell email exitjunction firefox firewall gmail Google google contacts ie7 infection internet connection ISP laptop Linux m1188a ntldr is missing office 2007 outlook outlook express password power supply problems ram registry repair install sata scam slow telstra thunderbird usb vista wifi windows 7 wireless wordpress xp
Copyright © 2005-2015 Computer Aid
↑