New customer needs some urgent assistance. There seems to be a few problems (fax answers when the phone rings… but fax should be on a separate line, computer only runs for a few seconds… up to 1 minute before shutting down, a new adsl modem has been installed, but not sure if it is running correctly).

Anyway, I go take a look asap. Fax & phone lines were reversed… easy to fix.

PC suddenly switches off after a few seconds & will not restart until power is removed for a few seconds… Its the power supply & it all works once I install a new power supply.

I check the inet connection, notice that norton IS has expired, so i install antivir ( http://www.free-av.com/). PC is needed urgently, so I leave it but arrange a time to return, so that I can complete installing antispyware & check windows update & answer any other questions.

On my return, I’m also asked to setup a laptop & 2 ipaqs (in a weeks time) She also needs help to move the computer setup to a new house in a months time.

Time to brush up on ipaq skills.