A past customer (an avid simulator game player) wants to get a car racing game running. It ran once, but since trying to re-install it, it keeps giving an error message at startup.

He tells me he'll probably need me to re-install windows. I say I'll take a look (and re-install windows as a last resort).

Turns out that the uninstall software doesn't fully remove the game (it still has files left in the install folder, and it has entries left in the registry). This is quite common across many software makers (including microsoft).

Some careful removal of the offending objects, then once the game is installed, it works well.

He asks me to try the same trick with another game he has trouble with (colin mcrae rally 2005). But I cannot get this game to work (it gives an odd error message at startup). It might have something to do with his dual-monitor setup. So I give up on this one, but I'll do some research & see if there is a solution.

At this stage, If I find myself back there at a future date, I'll uninstall the game & then run 'jv16 powertools'