This relates to a prior post: http://www.computer-aid.com.au/blog/2008/05/16/on-hold-to-acer-for-125-minutes/

After trying a few more times, it seems that acer has palmed off many spare parts enquiries to highpoint australia.

And contacting highpont is what is proving the most difficult.

I’m just after a replacement LHS hinge for an acer aspire 3634lmi laptop screen.

But, it seems whenever I call highpoint, I get put on hold for just over 2 hours, and then I get disconnected.

I’m starting to wonder if there is a serious problem with this company.

Highpoint Australia seems to be consistently unable to answer routine telephone enquiries. I can understand a small company might struggle, at times, to cope with high demand, but a company as large as highpoint should at least be able to answer phone calls (if I get told: “sorry we can’t help”, then at least I know where I stand).

I then jumped onto their website, and I got an email contact form… amazingly, they replied within 15 minutes… whats going on here?

Anyway, they want to charge $129 to pickup, fix, and deliver the laptop.

From what I’ve been reading on the web, it seems like once highpoint have your equipment, you can be looking at a long wait before getting it back… So I’ll decline and push for just getting the part (if possible)