Whenever an email was being written, Microsoft Word would crash (Microsoft Word has encountered a problem and needs to close).
I figure: customer is probably using Word to write emails from Microsoft Outlook.
A quick change of settings and Microsoft Office is working normally.
But when I try to open a word document, I still get a word error, so the problem is not with the email system.
I try opening an Excel spreadsheet, and it opens normally.
OK then, the problem is specific to Word only.
I check the control panel settings, making sure word is the default program to open word documents (it is).
A quick search finds a passing mention that the problem is related to a corrupted normal.dot file.
I’ve seen similar problems in the past, so the first step is to find the folder that has normal.dot.
I quickly find it in:
C:Documents and Settings{username}Application DataMicrosoftTemplates
Note: for Vista and Windows7 (office 2007), the location is more like:
C:users{username}AppDataRoamingMicrosoftTemplates
(also note that office 2007 uses: normal.dotm)
Anyway, I rename it, and word starts working normally again.