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Home→Technical→bigpond nextG 7.2 MF636 usb modem: Vista problems

bigpond nextG 7.2 MF636 usb modem: Vista problems

Computer Aid Posted on by

Another problem with the bigpond 7.2 usb modems. This time its a Vista problem.

Customer has an intel-based laptop (HP), but cannot seem to make it work.

Whats supposed to happen: plug in the usb modem, and at first, it will appears to the computer as a USB drive, and it will auto-run the install software.

What actually happens: Vista cannot detect the USB drive (so it cannot auto-run the setup application). In fact I cannot even manually copy the setup files from the USB drive.

I plug the 7.2 USB drive into my XP laptop, and it tries to run the Bigpond setup files automatically. OK, I cancel the Setup, and copy the Bigpond setup files to my own usb drive.

I plug both my USB drive, and the bigpond 7.2 USB into the Vista laptop.

I manually run the setup. It doesn’t seem to work correctly, but at least I can now go into the Control Panel -> Programs and settings … and uninstall the bigpond software correctly.

After a reboot, I can now plug in the Bigpond 7.2 USB drive, and its detected correctly. It auto-runs the setup, and before long, the bigpond software is running almost normally.

The problem now, is that the bigpond software wants to register with bigpond… fine, but after a short while, the software says that the registration failed.

I call Bigpond support, and I get some interesting solutions:

Shift-Click on the Options tab on the Bigpond Status window… This reveals a hidden diagnosis tab.

In the diagnosis tab, I tick the box that says: “signup has been completed for this device”.

I’m then told to go to the Account tab, and to enter the username (email address), and password.

After that, I can finally connect to the internet…

Comments

bigpond nextG 7.2 MF636 usb modem: Vista problems — 4 Comments

  2. Thanks for posting that solution, saved me a lot of trouble. It’s July 2009 and the dickheads at Bigpond still haven’t sorted this problem out. I’m frequently amazed at the sheer weight of mediocrity that Telstra/Bigpond foist upon us in their software and hardware.

  3. That worked for me as well and everything fine until a reboot.

    When I plugged the stick in at first wanted to re register again, but after shutting down the software and starting again everthing looked OK until I tried connect.
    It appeared to connect but gives an internal IP address not on allocated by Bigpond hence no internet.
    All the help files seem to look online for support !!!! Good one Bigpond !!
    Bigpond’s answer after the 10minute stupid robot conversation say to disable the firewall. Already disabled. Disable antivirus. still no good.
    By this stage I am thinking this is a really good provider asking to give up any bug and hacker protection that I have in place and connect to the internet ??? I dont think so.

  4. Pingback:USB MODEMS VISTA | Quality Products Blog

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