I’ve had a few training sessions recently.
Its amazing how people can make use of computers without actually knowing how to do some of the most basic of tasks.
For example, I’ve had to teach people how to resize windows, and how to use the maximise / minimise / restore buttons on the top right of every window. I’ve also had to explain what those buttons at the bottom of the screen (iconised apps) mean… and how to use them.
Oddly enough, a more advanced concept (cut / copy / paste) is actually easier to explain, since everyone has done cutting, copying and pasting as small children.
I guess it comes down to having patience (of which I have lots), and being able to explain simple things in a simple way (which is not a simple as it sounds!).
I find the training sessions the most rewarding of all the work I do. Its good to see people smile, knowing they have mastered some aspect of the computer which they had never understood.