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Home→Tags 0x80072efd

Tag Archives: 0x80072efd

0x80072EFD and other internet problems with Norton Personal Firewall

Computer Aid Posted on 7 March, 2010 by Luigi Martin7 March, 2010

I was in the process of cleaning a PC from multiple nasty Malware infections, when I needed to start XP normally, in order to install and update Windows Defender, Avira Antivir, MalwareBytes, and SuperAntiSpyware.

The strange thing was that Malwarebytes could get internet updates, but SAS, defender and antivir could not.

Internet Explorer seemed to be working normally.

Defender would give a 0x80072EFD error

SAS would say something like: Make sure your firewall is not blocking superantispyware.exe

Nothing on the internet helped.

But then I started to look at the services carefully, and I noticed that some Norton / Symantec services were disabled.

I eventually found out what happened:

someone had tried to uninstall Norton Personal Firewall (NPF), but it didn’t complete (I’m not surprised), or it was removed incorrectly.

In the und, I found that the norton/Symantec services had all been disabled, and the c:program filesnorton personal firewall folder had been removed.

But had been overlooked was: c:program filescommon filessymantec shared

Once that folder had been deleted, internet access returned to normal, and I could finally use SAS to remove any remaining infections that Malwarebytes had missed.

Posted in Technical | Tagged 0x80072efd, Norton Personal Firewall

Microsoft update error 0X80072EFD

Computer Aid Posted on 30 January, 2009 by Luigi Martin30 January, 2009

After a system rebuild, I suddenly noticed that the Microsoft update started giving the error: 0X80072EFD

It wasn’t long before I figured out it was Trend Internet Security 2009 (Customer wanted it installed) that was partly to blame.

By starting the trend control panel, going to: “Internet and email controls”, and then turning off “protection against web threats” (PAWT), I was able to do updates again.

I also found that I could get updates if I disabled the IE7 phishing filter (PF).

So, it seems obvious that IE7 PF conflicts with TIS PAWT

It would probably be a good idea if trend disabled IE7 PF, or if PF gets turned  on, it warns you, or automatically turns off its own PAWT.

Posted in Technical | Tagged 0x80072efd, update

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