Tag Archives: msicuu2

An Office 2003 installation on your computer is corrupted

Computer Aid Posted on by

Customer couldn’t install Microsoft Office 2010… Every time he tried, he would get the error:

An Office 2003 installation on your computer is corrupted.

This computer is running XP, and it currently has office 2007

I tried removing some office 2000 components, but I still got the error.

Office 2003 (and various related components) had been uninstalled a few days prior.

After some searching around, I found a possible solution:

Use Microsofts MSICUU2 uninstaller to remove any office “leftovers”.

But even after removing everything vaguely related to office 2003, I still had a problem.

I eventually found that I needed  to make some registry changes so that office 2010 didn’t incorrectly think that office 2003 was installed.

I started regedit, went to:

HKCUSoftwareMicrosoftOffice

Under that key, I found other “folders” with numbers like 8.0, 9.0, 10.0, 11.0, 12.0

12.0 represents office 2007, so all the other numbers didn’t need to be there and could cause install problems.

So I removed 8.0, 9.0, 10.0, and 11.0 (but left 12.0 alone)

I then did the same thing at:

HKLMSoftwareMicrosoftOffice

Close regedit

After that, Office 2010 installed correctly.

MSI continuous install problem.

Computer Aid Posted on by

Customer gets multiple photo gallery install windows popping up every time he starts his PC.

He clicks ‘cancel’ but it still pops up again at the next restart.

Click on ‘ok’ to install, and it wants an install CD (which customer doesn’t have).

I look at all the obvious places (startup folder, the 2 areas of the windows registry, windows services), but I find nothing.

Since the main reason for the visit is to fix a laptop that runs very slow over the internet (yet other PCs work just fine), I tell the customer I’ll do some research and get back to him with an answer.

I spend a lot of time trying to track down the reasons for the laptop running slowly while loading most websites (and downloading emails in outlook express). I clear temp folders, clear IE caches, I try some ping tests, but the response speeds seem quite normal… very strange. I try to disable TIS, but the laptop is still slow. I eventually have to admit that the problem could be still be TIS (uninstalling it will prove it), but I don’t think it is the cause. I believe that the laptop just needs to have windows reinstalled (much as I hate having to do it).

Customer doesn’t mind re-installing TIS, so I remove Trend.

Well, I’m very surprised to find that the laptop is much faster without TIS!!!

Given that the customer is reasonably computer literate, I tell him to download and install antivir, spywareblaster, and winpatrol (which he is happy to do on his own).

Once back at the office, I do some carefully phrased searches on the continuous photo gallery install. I find the answer from microsoft: msicuu2.exe

I email the program to him, and guide him through using it over the phone… and it works well.

The customer later asks for some website and SEO information for his business… so I might get some ongoing work from this.