It wasn’t long ago (about 6 months) that I fixed a problem with a Brother multi-function device, where CC3 had gone haywire, and suddenly decided to use outlook express as the default email client for the scan-to-email feature.
Well, here I am, back at the same customer, this the same problem: scan to email doesn’t work.
This time, the customer had just installed Microsoft Office 2010, so I had a good idea where to start looking for a solution.
When the scan to email function was run, the PC (CC3) would generate the error:
The internet had very few answers to this problem, and most centred around re-installing MS Paint!
Well, MS Paint was correctly installed, and unlikely to be the cause.
So I went into the CC3 configuration for the scan to email, and found that it was pointing to the original Office Outlook executable file… Hmmm CC3 wasn’t smart enough to figure out that office had been upgraded.
So I figure the answer should simple, point CC3 to the new Outlook executable, and everything should work fine…
A “scan to email” now generates: Cannot start Microsoft Outlook. The command line argument is not valid. Verify the switch you are using.
OK, now what?
I figure another update to CC3 might fix the problem.
These “manual” updates to CC3 are getting very tedious. It would be nice if CC3 would automatically update.
The current version of CC3 is V188.8.131.52. The latest version is V184.108.40.206
Hmmm, 5 minor revision updates in 6 months… it make me wonder about the reliability of CC3.
Anyway, after I install the latest CC3, I then need to change the CC3 configuration (again), but this time CC3 has a “predefined” entry for Outlook 2010, so I activate it.
Now it all works correctly again, but at some (ongoing) cost to the non-technical owner of the brother MFC!